广州招聘

岗位职责:

1. Keep tracking all test result and cooperate with physician and sending (through e-mail/fax) or calling patient regarding test result. Maintain and organize the test result and referral filing system.
跟踪化验结果和转诊要求，通过邮件或传真发送化验结果报告；
2. Assist department with medical liaison to delivery specialist or part time physician’s patient result
协助跟进专家和坐诊医生病人的报告结果；
3. Triage telephone calls and provide telephone advice
协助电话分诊，提供医疗指导；
4. Attend different level of meetings as required. Make record for clinical meeting
出席医疗会议并作会议记录；
5. Provide translation services for Chinese client and escorting patient to outside procedures as needed.
为病人提供翻译，陪同病人外出会诊；
6. Remind patient about follow up visits for vaccines, lab tests and doctor’s visits
提醒患者定期复查，接种疫苗，通知诊疗结果；
7. Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the department when needed to communicate effectively with patients
协助患者和医生、护士、前台、药房和其他工作人员进行沟通；
8. Help patients to resolve registration, billing, insurance and accounting when there is a need
有需要时帮助患者登记、结帐、保险报销；
9. Perform primary patient service officer role to ensure patient satisfaction rate increase in the clinic. Collect patient feedback and some data for clinic, analyze patient’s needs. Report to clinic manager and department chair regularly.
提高患者满意度，收集患者反馈，分析患者需求，向上级定期报告；
10. Flexibility to be on call and work on weekends
能接受偶尔周末工作；

任职资格:

任职资格:
Qualifications:
1. Education Requirement- Nursing associate bachelor degree or above; Bachelor degree in Medical Science preferred
护理或医学相关专业本科以上学历
2. Two years above work experience, Patient Services experience preferable
2年以上工作经验，有患者服务经验优先考虑
3. Hospital or service organization background preferable
有医院或服务行业经验优先考虑

工作技能:
Skills:
1. English and Chinese, particular importance of excellence in English
中英流利，英语优秀
2. Excellent customer services skills with westerners and Chinese speaking patients
和病人（尤其是外国病人）沟通的能力
3. Ability to understand, read and write medical terminology
熟练使用医学术语
4. Ability to communicate effectively in writing and verbally with physicians, nurses and support staff, and the most importantly, with patients.
和医生及其他医务人员沟通的能力
5. Professional telephone etiquette
具备专业电话礼仪
6. Excellent computer skills (Word/Excel/PowerPoint)
精通Microsoft Word 和 Excel软件

Compensation:
1. Basic salary
基础工资
2. Annual bonus
年终奖金
3. Annual salary growth based on yearly performance evaluation
基于工作成绩的年度工资增长

福利
Benefits:
1. Government pension insurance
政府退休金
2. Government medical insurance
政府医疗保险
3. Housing fund
住房基金
4. Unemployment insurance
失业保险
5. Employment injury insurance
工伤补助
6. Additional commercial insurance
补充性商业医疗保险
7. Employee health benefits
员工健康福利
8. Total 20 days paid time off from the first year of entry
第一年起可享受每年20天年假

和睦家医疗服务网络自开始运营以来，已为数以百万计在华外籍人士和中国家庭提供了高质量的医疗服务。作为其中一员，2008年和睦家广州诊所开业，2018年广州和睦家医院盛大开业。
广州和睦家医院已高分通过国际医疗卫生机构认证联合委员会（JCI）的认证，总建筑面积超6万平方米，床位超100张。提供包括内科、外科、妇产科、儿科、全科、皮肤科、口腔科、康复医学科、中医门诊、24小时急诊等在内的多学科专业服务，以及全科家庭医疗、家庭式一体化产房、产后康复中心、新生儿重症监护室等特色服务。
广州和睦家医院及和睦家广州诊所，构成和睦家在粤服务网络。广州和睦家与北京、上海、深圳、天津、青岛、博鳌、杭州等医疗机构一同，诚挚欢迎每位前来就诊的患者体验高标准的国际医疗服务。
地址：广州市海珠区琶洲大道31号 邮编：510335