广州招聘

Job Duties:
- Actively monitor queues, equally distribute work and ensure that PLAs are met on a daily basis;
- Regularly perform quality checks on volumes agreed with the business partners and efficiently deliver feedback;
- Handle escalations, communicate procedural changes to the team, train new hires;
- Work on requests/handle calls for 2 hours per day; work on feedback and show improvement;
- Contribute to Service Delivery by improving team performance in terms of quality;
- Take up additional tasks/delegations from the line manager/Senior AMO;
- Report daily activity, send weekly/monthly team performance report- provide team/individual quality metrics and chart out the progress/trends; take inputs from quality survey and action as necessary;
- Interact well with peers, superiors, people from other support areas and business partners;
- Work towards improving team bonding;
- Actively participate in daily devotionals, weekly/monthly meetings, other team get-togethers and conduct them in the absence of line manager; support team projects;
- Serve as a resource person to the team/ line manager;
- Contribute towards new joiners' learning curve;
- Complete all the mandatory courses on eCampus as assigned by the line manager; take up additional courses in line with the process/role requirement;
- Should adhere to the compliance/ audit requirements set and communicated by the GSC management;
- Keep the confidentiality of sensitive information of users;
- Ensure breach of confidentiality is immediately bought to the attention of the line manager

Requirements:
- Bachelor's degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience;
- Minimum of one year's Information Technology/ IT Security experience or equivalent;
- Knowledge of UNIX, iSeries operating systems and/or Lotus Notes would be definite advantages;
- Good leadership skills; should have prior experience for at least 6 months in a similar role;
- Rotating shift: 7*24

Please specify the position name and code 51ITPO in the email title to facilitate the application process

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营