广州招聘

1. Job Scope

• As part of the Shenzhen airport team, this job forms the basis of smooth running of operations and customer services at the airport.
• The role will include passenger handling, traffic operations and administrative functions.
• Staff will also be given responsibility for one or several aspects of station operations, such as catering, baggage handling, administrative duties etc.
• Passenger & Flight Handling
• Responsible for flight operation duties and leading of service partner staff
• Supervise activities related to traffic handling including pre-flight planning, check-in, departure and arrival handling, baggage, lost and found, ramp, lounge, delay handling and any passenger enquiries
• Proactively interact with customers in all areas of customer contact and ensure that passengers are well taken care of and special assistance is provided as required
• Leading service partner staff in handling of irregular situations
• Administration
• i.Verification of invoices relating to station operation
• ii.Carry out investigation relating to discrepancies, lapses and errors
• iii.Review work procedures and implement solutions to improve service, efficiency and/or cost savings
• iv.Build relationships with key partners for station administration

2. Candidate Requirements

• Fluent in oral and written English and Chinese
• Knowledge of office applications e.g. Microsoft Word/Excel
• Able to interact with customers and have strong communication skills
• Hard working and a good team player
• Proactive in seeking solutions to resolve problems
• Disciplined and respectful of local guidelines and company directives
• Able to work in a high stress environment
• Able to work on roster shifts at the airport, being on call for emergencies or when necessary (e.g. flight delay, diversion, crisis)
• Previous experience in customer-oriented jobs will be beneficial.

3. Application Process

• Interested applications are to email their full resume, copies of relevant certificates and testimonies to the following personnel by 05 May 2019 (Sunday)

Singapore Airlines is the world’s most awarded airlines and is one of the most respected brands in the world. Together with SilkAir and Scoot, the Singapore Airlines Group of airlines operate a young and efficient fleet with a strong service culture and an international route network that covers over 138 destinations in 35 countries and regions. For more information, please visit: www.singaporeair.com

To maintain its position as a leader in the industry, Singapore Airlines is committed to recruiting bright and dynamic individuals, and nurturing them to their full potentials throughout their careers.