Customer Service Representative
嘉里特佳化工物流（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2013-09-18
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：客服专员/助理(非技术) 客服主管(非技术)
职位描述
Job Description
l.To represent Kerry-TALKE as first point of contact with the customer's operation team.
2.To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.
3.Take shipment orders from customers.
4.Coordinate with the operational teams to arrange shipments.
5.Coordinate with warehousing teams to arrange warehouse receipt, storage and shipping.
6.Update and maintain WMS & prepare and send customized reports required by customers.
7.Monitor and ensure operation processes are executed timely by operations team
8.Pro-actively update customers and business owners of shipment issues/ discrepancies/ delays
9.Take customers feedbacks/ complaints and documenting these in the relevant records and report to the operations manager for advice and resolution.
10.Receive cost from operations and prepare charge confirmation to customer to confirm operation charges.
11.Input in finance system and inform finance to issue invoice after customer confirmed operation charges.
12.Attend relevant customer meetings as required by the business progress, with the presence of the Operations Manager or Business Development Manager.
Skills & Qualifications:
Educational Background & Experience
1.University degree in logistics, transport, warehousing or relevant discipline
2.Minimum 3 years working experience in similar position, preferably with foreign enterprises or JV
Skills & Knowledge
l.Strong operational knowledge of warehousing, transport, customs clearance, freight forwarding in the petrochemical logistics industry
2.Experience in bonded import projects are a strong advantage.
3.Experience in projects that involved customer service activities such as freight forwarding, import/export handling, system data-input, etc.
4.Familiar with knowledge of local regulations on bonded warehousing, transport, customs procedures, etc. is an advantage
5.Good command in both written and oral English and Mandarin
6.Computer literate, familiar with Excel, Word and PowerPoint is a must. Knowledge of data-input in WMS or SAP is a plus.
Personality
l.Strong customer service profile with open and communicative personality who understands how to manage the relationship with the customer.
2.Sufficient operational insight to handle the required tasks and ability to solve problems.
3.Self-motivated, ability to work independently and take ownership of tasks and assignments. High sense of responsibility.
4.Able to deliver results before deadlines, and work under pressure.
5.Good communication and interpersonal skills, both towards internal and external parties, team player.
l.To represent Kerry-TALKE as first point of contact with the customer's operation team.
2.To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.
3.Take shipment orders from customers.
4.Coordinate with the operational teams to arrange shipments.
5.Coordinate with warehousing teams to arrange warehouse receipt, storage and shipping.
6.Update and maintain WMS & prepare and send customized reports required by customers.
7.Monitor and ensure operation processes are executed timely by operations team
8.Pro-actively update customers and business owners of shipment issues/ discrepancies/ delays
9.Take customers feedbacks/ complaints and documenting these in the relevant records and report to the operations manager for advice and resolution.
10.Receive cost from operations and prepare charge confirmation to customer to confirm operation charges.
11.Input in finance system and inform finance to issue invoice after customer confirmed operation charges.
12.Attend relevant customer meetings as required by the business progress, with the presence of the Operations Manager or Business Development Manager.
Skills & Qualifications:
Educational Background & Experience
1.University degree in logistics, transport, warehousing or relevant discipline
2.Minimum 3 years working experience in similar position, preferably with foreign enterprises or JV
Skills & Knowledge
l.Strong operational knowledge of warehousing, transport, customs clearance, freight forwarding in the petrochemical logistics industry
2.Experience in bonded import projects are a strong advantage.
3.Experience in projects that involved customer service activities such as freight forwarding, import/export handling, system data-input, etc.
4.Familiar with knowledge of local regulations on bonded warehousing, transport, customs procedures, etc. is an advantage
5.Good command in both written and oral English and Mandarin
6.Computer literate, familiar with Excel, Word and PowerPoint is a must. Knowledge of data-input in WMS or SAP is a plus.
Personality
l.Strong customer service profile with open and communicative personality who understands how to manage the relationship with the customer.
2.Sufficient operational insight to handle the required tasks and ability to solve problems.
3.Self-motivated, ability to work independently and take ownership of tasks and assignments. High sense of responsibility.
4.Able to deliver results before deadlines, and work under pressure.
5.Good communication and interpersonal skills, both towards internal and external parties, team player.
公司介绍
嘉里特佳化工物流是由以建基亚洲为基础的嘉里物流和具有60年悠久历史的全球化工物流服务商德国阿尔弗雷德塔克有限公司的合资企业,为化工和石油化工行业提供专业的物流服务。
我们为中国的化工企业提供全面的，专业的物流服务和解决方案。
公司即将变更为德国阿尔弗雷德塔克在中国的独资企业，我们将提供有竞争力的福利待遇和广阔的发展前景。我们热诚欢迎各界精英的加盟。
详细背景信息请点击:
Alfred Talke Logistic Services: www.talke.com
Kerry Logistics: www.kerrylogistics.com
我们为中国的化工企业提供全面的，专业的物流服务和解决方案。
公司即将变更为德国阿尔弗雷德塔克在中国的独资企业，我们将提供有竞争力的福利待遇和广阔的发展前景。我们热诚欢迎各界精英的加盟。
详细背景信息请点击:
Alfred Talke Logistic Services: www.talke.com
Kerry Logistics: www.kerrylogistics.com
联系方式
- 公司网站：http://www.kerrytalke.com
- 公司地址：上海市外高桥保税区马吉路2号高帆大厦2201室
- 邮政编码：200131