广州招聘

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumer by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.

Principal Accountabilities:

The mission:

- To support the set-up of Luxasia onmi channel wechat based CRM program during launch time

- To work with marcom team on the right campaigns for recruitment

- To design the appropriate customer journey to convert to 1st purchase / repeat purchase across different channels

- To optimise the system to be effective and operational

Thus to support team to achieve the KPI of digital sales conversion and enhance business efficiency and effectiveness.

Key responsibilities will be:

？ Support the set-up and launch of Luxasia wechat plarform with CRM and wechat shop functions

？ Work with marcom and brand team on the best recruitment campaigns

？ CRM program:

？ Design relevant customer journey

？ Member club building and customer loyalty programs optimizing；

？ Redemption program implement, including gift/material forecast, reserve & allocation, delivery & return management, and points auditing;

？ Data

？ Database maintenance, including monitoring data transfer regularly between CRM system and POS, Ecommerce, WeChat platform, and database quality controlling；

？ Data analysis, including routine CRM loyalty campaign tracking & ad-hoc campaign review, data mining to offer valuable insights, focusing on competitors’ activities and consumer purchase behavior study;

？ Data extraction and VIP invitation for VIP event and trade marketing promotion;

？ Developing online & offline CRM tools and activities to help sales team and marketing team well understand CRM campaigns and engage customers；

？ Customer complaint follow up

？ Vendor billing management & budget control

Knowledge, Skills and Experience:

1. 3 to 5 years’ of working experience in CRM related roles (with both campaign execution and platform develop knowledge), experience in consulting or B2C sales will be a plus.

2. Hold high standards and strong ownership, has proven ability on data analysis, logic thinking, active learning, and ability to manage multi-dependency and achieve stakeholder’s expectations.

4. Bachelor’s degree at least, good in both written & oral English, great skills on excel & PowerPoint will be a plus.

Key Success Factors:

? Passion for work

? Team work (sales, product team, marcom team, agency…)

? Analytical and problem solving skills

? Eager to excel/learn

? The pursue of excellence

Luxasia卢亚中国公司介绍：

卢亚化妆品贸易（上海）有限公司成立于2006年，是充满年轻活力，前景无限的品牌分销商。

卢亚化妆品贸易（上海）有限公司，致力于所代理中高端护肤品牌和香水品牌在中国的发展和品牌建设，目前公司代理的护肤品牌有热销的美国护肤品牌“PETER THOMAS ROTH（彼得罗夫）”；香水品牌有“SALVATORE FERRAGAMO”; 彩妆品牌有“BY TERRY”。公司将引进多个全新的品牌，扩大公司规模和品牌数量。

卢亚中国拥有开放的企业文化，我们注重品牌的建设，也注重员工的成长。在公司和品牌成长发展的过程中，我们将提供不同的职位机会和发展空间，努力帮助员工寻找自己的职业归属感和发展阶梯。同时，我们也提供和完善全方位的员工福利。

LUXASIA集团介绍：

LUXASIA，卢亚集团（新加坡），是亚洲地区***世界著名香水和化妆品品牌的分销商。在亚洲的十个国家和地区里，新加坡、马来西亚、印度尼西亚、泰国、菲律宾、中国台湾、中国香港、越南、中国和印度，共有约1800多名员工。
卢亚集团总部设立在新加坡，在新加坡我们拥有自己的卢亚大厦和整套独立的运作体系。新加坡是卢亚集团在亚洲地区进行市场和分销的神经中枢，同时它也是卢亚集团在亚洲所有国家和地区分支机构的库存来源，并提供强大的技术和服务支持。
卢亚集团一直在努力致力于：
1．成为世界化妆品品牌在亚洲地区的***分销商
2．在我们已经积累了丰富专业知识的有税市场，建立成熟的品牌
3．为我们的客人提供丰富的品牌、产品和优质的服务
4．成为精英人才向往的公司
5．回报社会


有志于本行业发展的应聘者，请投递简历到我们的招聘邮箱（51job在线投递即可）。如需了解更多的企业信息，请浏览官方网站：***************