广州招聘

Safety and Security

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

• Maintain awareness of undesirable persons on property premises.

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Protect the privacy and security of guests and coworkers.

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Thank guests with genuine appreciation and provide a fond farewell.

• Address guests' service needs in a professional, positive, and timely manner.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Speak to guests and co-workers using clear, appropriate and professional language.

• Talk with and listen to other employees to effectively exchange information.

Assists Management

• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Support all co-workers and treat them with dignity and respect.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

• Monitor the performance of others to ensure adherence to quality expectations and standards.

• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Enter and locate work-related information using computers and/or point of sale systems.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Check-in/Check-out

• Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.

• Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.

• Verify and adjust billing for guests.

• File guest paperwork or documentation.

• Communicate to appropriate staff that there are guests that are waiting for an available room

Reservations/Blocking Rooms

• Anticipate sold-out situations and determine how many rooms are over-committed.

• Obtain satisfactory alternative accommodations for guests with reservations when the property cannot accommodate them.

• Block rooms in the computer and identify designated requirements and requests (e.g., guaranteed room types, special requests, VIP's, early arrivals, guest recognition).

Reports/Recordkeeping

• Print contingency lists to have a record of all guests in case of emergency.

• Review shift logs/daily memo books and document pertinent information in logbooks.

Guest Services

• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.

• Issue safe deposit boxes to guests and ensure security of keys.

• Follow up with guests to ensure their requests or problems have been met to their satisfaction

• VIP/Concierge Services

• Respond to special requests from guests/residents with unique needs.

中国大酒店坐落于广州市繁华的中心地段，交通便利、环境舒适。地处广州中心城区，宾客可轻松直达各处旅游名胜景观，探索城市文明；越秀公园地铁站上盖，港澳直通巴士站每天发送超过60班港澳直通车，让入住酒店的宾客可高效链接港澳地区及全国高铁城市。850间格调高雅、设施齐备的客房带领您体验舒适的居停感受；名厨主理的中西餐厅让您尽情品味中外美食之旅；酒店拥有达1200平方米的大型宴会厅丽晶殿，一间中型宴会厅钻石厅以及7间多功能厅，由经验丰富的宴会团队为您精心策划达灵感非凡的会议宴会。让您的商务公干、旅行观光便捷无忧！

Located in the heart of Guangzhou with 60 periodic cross-border buses to/from Hong Kong, Macao and with a metro station in front of the hotel, all historic venues, scenic spots as well as the train station and airport etc. are in proximate accessible distances.
Featuring 850 guestrooms, China Hotel presents a classic charm delicately blended with contemporary leisure and business facilities to make your stay the most pleasurable possible! ! Our dedicated chefs will take you on a culinary journey through Western and Asian cuisines.
Grandiose 1200m2 Crystal Ballroom, a Diamond Room and seven Function Rooms are all complemented by friendly and efficient services from our banquet team – making every business event or social occasion an unparalleled success.