广州招聘

Position: Service Engineer－NW Group
Report to: Eastern China Service & Technical Manager – NW Group
Location: Nanjing

Job Summary:
Install, configure, modify, and repair products, equipment and systems that have been purchased by the organisation’s customers and identify and correct problems associated with technology.

Responsibilities
Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems. Troubleshoot, investigate, and resolve technical problems.
Execute and manage sales activities on parts including Powder Gun Dolly System to achieve Collect potential new project and report to Sales team to enhance sales opportunity.
Establish and maintain ongoing positive relationships with customers to develop secure and develop their future business.
Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.
Monitor and resolve recurring problems to ensure ongoing customer satisfaction.
Train customers on the features of the equipment they have purchased.
Attend technical & operational review meetings with customer.
Record & develop trend analysis on returned materials.
Create clear and well structured reports.
Inform immediately responsible/ involved department and supervisors about problems.
Assist Sales department to market and sell equipment products to the customers;
Other duties as assigned by supervisor.

Requirements
Education
University degree or above technical or electronic engineering or related field.

Work Experience
At least 3 years related experience in capital equipment service relevant industry, Customer field hands on experience are also required; working experience in MNC is preferred.

Other Qualifications
Integrity, honest; hard working, proactive, detail-oriented, team player, strong sense of responsibility and accountability.
Highly motivated and self disciplined; self-motivated, customer-oriented.
Good command in English both verbal and oral, Strong computer operation skill.
Have strong ability to work independently under pressure.
Good interpersonal and communication skill.

职位：服务工程师－无纺部
上级：华东区技术及服务经理－无纺部
工作地点：南京

工作概述
安装，配置，修改和维修公司客户采购的产品、设备和系统，处理客户索赔，明确和纠正与技术有关的问题。

工作职责
为客户提供售前或售后技术支持，包括调试、安装，测试和维护产品、设备和系统等；发现、调查和解决发现的技术问题。
销售零备件，完成公司下达的零备件销售指标。
与客户建立和维护长期积极的关系，发展未来业务机会。
研究、评估和推荐符合客户需求的新产品或设备升级。
监督和解决反复发生的复杂问题，确保长期客户满意。
就购买设备的特征对客户进行培训。
参加客户技术研讨会议，收集最新的信息，及客户使用中出现的技术问题。
记录退回的部件，并做相关分析。
清楚条理编写相关的报告。
及时将问题通报相关负责人/部门。
协助销售部门，完成产品销售工作。
上级安排的其他工作。

职位要求
学历
本科以上学历，机械/工程/机电一体等相关专业。

工作经验
至少3年以上相关行业设备服务工作经验，有现场客户服务工作经验和跨国公司工作经验者优先考虑。

其他要求
正直诚信、 勤奋、主动积极、细心、有团队精神，具有强烈的责任感；
高度自发性和自律性，有创造力，客户导向；
优秀的中英文口头和书面表达能力，优秀的电脑操作技能；
抗高压的独立工作能力；
良好的人际关系及沟通技巧。

Nordson Corporation is the world's leading producer of precision dispensing equipment. Nordson systems apply adhesives; sealants and coatings to a broad range of industrial products during manufacturing operations, helping customers meet quality, productivity and environmental targets.
Nordson has direct operations and sales support offices in a total of 30 countries; working relationships with more than 165 distributor organizations expanding worldwide presence to 57 countries
In 1991, Nordson Corporation established a representative office in Shanghai, People’s Republic of China, and later in August 1995 Nordson established a wholly owned subsidiary in Pudong, Shanghai, under the registered name of Nordson (China) Co., Ltd., with branch offices in Guangzhou and Beijing. Now with rapid and broad development in China, we have set up more than 10 sales and service liaison offices all over China.

诺信有限公司成立于1954年，是世界精密喷涂业的先导，它的设备广泛应用在热熔胶、密封胶和表面喷涂等消费产品的工业加工过程中，帮助我们的客户达到质量、生产效率和环境保护的各项目标。诺信有限公司还生产科技领先的固化系统和表面处理加工过程的系统和一些生命科技应用设备。
诺信的产品在世界上广泛应用于工具、汽车、书籍装订、建筑、容器、冶炼、电子、食品和饮料、家具、医疗、金属表面喷涂、无纺布、包装、半导体，生命科学和其他更多的工业领域中。
诺信在全球30多个国家设有直属业务分支机构，跟全球拓展到57个国家的超过165个经销商有业务联系。
1991年，诺信有限公司就在中国上海设立了代表处，随着业务的迅速发展，1995年，诺信有限公司在上海金桥进出口加工区建立了它的全资子公司--诺信（中国）有限公司， 并且在北京和广州分别设立了分支机构。1996年，作为公司战略发展的一部分，公司又成立了从事生产加工的诺信中国制造部。