广州招聘

岗位职责:

工作职责
1. Identify customer needs and interpret UFH information to the customer’s level of comprehension
2. Present a professional and courteous image to represent customer-focused UFH standards
3. Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
4. Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers
5. A CCS must collect accurate customer information and can input into system accurately
6. Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard
7. Remain calm and professional during stressful circumstances
8. Conduct self in a manner that maintains harmonious working relationships
9. Act with integrity and professionalism at all times

任职资格:

1. Willing to take responsibility, integrity
2. Minimum one year customer service in a call center environment, or two years of general customer service
3. Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms without relying on scripted responses.
4. Experience solving complex and escalated customer situations
5. Hospital working experience will be preferred
6. Want to have long-term development in call center industry
7. No limitation to age and sex
8. Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment
9. Excellent oral and written English and Chinese.
10. Good computer skill.
11. Professional telephone etiquette.
12. Good customer service skill.
13. Caring in mature manner nature, organized and service oriented.
14. Has positive good working attitude and be willing to take challenged work
15. Good command of both English and Chinese.
16. Computer skills—basic computer skills including e-mail, MS program, word and excel.
17. College degree, higher education preferred.

和睦家医疗服务网络自开始运营以来，已为数以百万计在华外籍人士和中国家庭提供了高质量的医疗服务。作为其中一员，2008年和睦家广州诊所开业，2018年广州和睦家医院盛大开业。
广州和睦家医院已高分通过国际医疗卫生机构认证联合委员会（JCI）的认证，总建筑面积超6万平方米，床位超100张。提供包括内科、外科、妇产科、儿科、全科、皮肤科、口腔科、康复医学科、中医门诊、24小时急诊等在内的多学科专业服务，以及全科家庭医疗、家庭式一体化产房、产后康复中心、新生儿重症监护室等特色服务。
广州和睦家医院及和睦家广州诊所，构成和睦家在粤服务网络。广州和睦家与北京、上海、深圳、天津、青岛、博鳌、杭州等医疗机构一同，诚挚欢迎每位前来就诊的患者体验高标准的国际医疗服务。
地址：广州市海珠区琶洲大道31号 邮编：510335