广州招聘

运营经理

Roles and responsibilities （岗位职责）

• Building core knowledge in team during set up activities in liaison with the build/mobilisation team
• 目筹划阶段与筹划小组合作制定主体工作方案；
• Manage growth of the team as per capacity plan, ensuring the team is resourced with sufficient well trained and well motivated staff and that staff are developed to their potential in line with current and predicted operational needs
• 业务发展管理团队资源，确保团队成员均能得到足够的培训以及激励，以及发挥他们的潜能；
• Maintenance of Service Levels, ensuring a high level of customer service at all time
• 团队成员的服务水平，确保提供给客户优质的服务
• Identify and diagnose sub-optimal business performance and report issues of concern to Senior Leadership
• 业务表现欠佳的情况能及时进行诊断，并汇报给上级；
• Protect the firm and the client’s interest at all times by complying with statutory regulations and legislation
• 合各项法律法规的条件下，维护客户的利益；
• Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains
• 调整以及改善工作流程和工作方式，帮助团队不断提高工作效率，从而提高产出；
• Maintain control over operational budget where applicable, demonstrating due care and diligence in exercising operational level mandates within authority
• 预算，并带领团队成员遵守各项规定
• Build strong relationship with Head of Operations and peers and provide cover as required

与上级和团队成员保持密切的联系，保证工作能够顺利进行。

Skills and Experience (岗位要求)

· Min 4 years in an operational environment, where at least 2 yrs has been spent at a management level (>50)

有至少4年以上的企业运营经验，其中含至少2年的团队管理经验 (50人或以上的团队)；

· Strong communication and relationship management skills.

具备优秀的沟通技巧和关系管理能力；

· Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business.

具备较强的数据分析和解决问题的能力，及创新思维；

· Awareness of relevant regulation, legislation, procedures and processes

熟知与业务相关的规定和流程；

· Preferred background in Financial services industry, with exposure to client on-boarding and Know Your Customer reviews, although not essential

有相关金融行业工作背景，维护客户关系经验的人士优先考虑；

· Commercial Awareness

具备敏锐的商业触觉；

· Fluent writing and verbal communication in English, Mandarin and Cantonese

良好的书面表达及口头沟通能力，含英语、中文及粤语;

· Focus on results-led management

专注于结果导向的管理工作

Competencies

· Integrity

· Planning & Organising

· Interpersonal Effectiveness

· Leadership

· Decision Making

· Change Agent

· Customer Focussed

· Driving Results

· Accountability

· Creative thinking

· Developing others

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