广州招聘

工作职责：
1. 为客户提供与众不同的接听体验，确保客户的需求和疑问得到满足，务求带给客户独特的感觉，从而建立长期的顾客忠诚度；
2. 负责接听中国地区以及国外所有喜达屋酒店及度假村的销售预定，协助解答客户询问；
3. 安排酒店预订，遵照公司的制度与程序，以专业的水准提供给客户有关喜达屋酒店集团的酒店信息，并着重强调我们的销售与服务；
4. 接听并处理来自旅行社、商业机构以及公众客户的预定电话；
5. 接听并协助解答喜达屋优先顾客的电话咨询，协助完成优先顾客会员登记。

Responsibilities:
1. To provide a differentiated call experience to our guests, ensure that their needs and enquiries are taken care of. Make our callers feel unique and special and help create long term customer loyalty;
2. To generate sales for Starwood properties both in China and worldwide and to assist in the handling of the customer queries;
3. Book reservations, provide information on all Starwood Hotel & Resorts Worldwide Inc properties in a professional manner with specific emphasis on sales and service to the caller in accordance with policies and procedures;
4. Receive and process calls from travel agents, business houses and the general public;
5. Receive calls from and assist with the Starwood Preferred Guest member account queries and membership enrollment.



工作要求：
1. 大学以上学历，具备酒店、旅游业或客户服务经验者优先；
2. 英语阅读书写熟练，大学英语六级优先；
3. 良好的礼仪，具备标准，清晰的普通话发音，个性乐观；
4. 乐于与团队共同工作，同时能够积极主动，具备主人翁精神；
5. 能够同时应对多项任务，适应在富有压力的环境中工作；
6. 能够适应轮班工作制度，可在周末及公众节假日上班；
7. 擅长电脑操作，熟练运用Windows Office (Word, Excel) 等办公软件

Requirements:
1. College above, with hotel, tourism or customer service experience preferred;
2. Good command of English reading and writing, CET-6 is preferred;
3. Good courtesy, with pleasant personality, good pronunciation of Mandarin;
4. Enjoy working together as a team and possess initiative to take care of things;
5. Multi-task handling skill, can work under high pressure environment;
6. Willing to take shift duty including weekend and public holiday;
7. Familiar with Windows Office (Word, Excel)