广州招聘

岗位职责:

? Monitors and initiates daily workflow of user support.
? Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service
? Responds to telephone calls and e-mail messages including the process of logging calls and messages, provides assistance, initiates referrals, implements escalations, and provides follow-up with users
? Provides hands-on help to users using troubleshooting procedures & techniques, guidance, instruction and other actions as required
? Assists in overseeing regularly scheduled testing and review of hardware and software to ensure potential problems are identified at earliest possible point and takes or recommends appropriate action to resolve problems

Other Duties Performed

? Performs other relevant duties as assigned by the IT Operations Manager
? Expected minimum closure rate of issues is 90% and will be reviewed weekly using the user support log analysis
? Expected to have a “satisfactory” or better rating for at least 85% of random customer service surveys

任职资格:

? Bachelor of Science Degree in Computer Science or related field or an equivalent combination of education and experience
? Minimum of three years progressively responsible experience in ensuring end-user satisfaction with IT systems preferably in health care industry.
? Five years of progressively responsible experience in user support or help desk
? Strong interpersonal phone and e-mail skills
? Ability to function effectively in a hectic and stressful environment
? Ability to multi-task and follow through with user requests for assistance
? Must possess strong, documented attention to details and customer satisfaction
? Good spoken and written English
? Good communications skills

和睦家医疗服务网络自开始运营以来，已为数以百万计在华外籍人士和中国家庭提供了高质量的医疗服务。作为其中一员，2008年和睦家广州诊所开业，2018年广州和睦家医院盛大开业。
广州和睦家医院已高分通过国际医疗卫生机构认证联合委员会（JCI）的认证，总建筑面积超6万平方米，床位超100张。提供包括内科、外科、妇产科、儿科、全科、皮肤科、口腔科、康复医学科、中医门诊、24小时急诊等在内的多学科专业服务，以及全科家庭医疗、家庭式一体化产房、产后康复中心、新生儿重症监护室等特色服务。
广州和睦家医院及和睦家广州诊所，构成和睦家在粤服务网络。广州和睦家与北京、上海、深圳、天津、青岛、博鳌、杭州等医疗机构一同，诚挚欢迎每位前来就诊的患者体验高标准的国际医疗服务。
地址：广州市海珠区琶洲大道31号 邮编：510335