广州招聘

CORE WORK ACTIVITIES

· Perform installations, maintenance and repairs of all property-based computer systems, equipment and peripheral devices

· Primary hardware contact for technical processes and specific projects

· PC support escalation from Tier 1 (Atos) to Tier 2 resources (local iT, Corporate iT and Network Services)

· Support basic telephony configuration and in-center maintenance

· Support for Sales (in-center & Home Agent), Customer Care, Rewards and Customer Engagement Center support team desktop portfolios

· Support Home Agent deployments

· Track and inventory all hardware assets

· Coordinate escalation issues across Tier 3 and Tier 4 Corporate IT resources to resolution

· Coordinate with onsite Leadership on operational technology needs

Education and Experience
· Technical specialization in PC support and understanding of network infrastructure
· Extensive understanding of Windows and Mac desktop operating systems, familiar with iOS / Android mobile is preferred
· A+, N+ and/or Microsoft certifications preferred
· Experience using MS Office (including Access) and SharePoint (Reveal)
· Fluent written and spoken English and Chinese
· Minimum 4 year working experience in similar role

万豪国际集团在全球 110+个国家拥有 30 个著名酒店品牌,酒店数量超过5,700 家，且还在继续发展壮大。作为世界知名的品牌，旗下拥有瑞吉、万豪，丽思卡尔顿，豪华精选、W 酒店、威斯汀、艾美、喜来登、福朋酒店，雅乐轩，源宿,Tribute Portfolio等。

    万豪国际大中华客户服务中心—广州海航大厦(Guangzhou Customer Engagement Center简称广州CEC）为万豪国际集团旗下的所有品牌服务，是一个重要的业务渠道和客户接触平台。我们关注的是中国——万豪国际在世界上最重要市场的客户需求。我们的员工主要是通过电话，邮件以及网上聊天会话的方式与客户进行交流互动。通过我们与众不同的服务，让客户在下榻酒店之前就能感受到品牌的魅力，从而建立顾客忠诚度并且扩大万豪国际集团的市场份额。

了解更多职业发展信息，请点击http://www.careers.marriott.com.cn/ ，期待您的加入！