Analyst (Information Management / Modelling / Analytics team) 资讯分析师
汇丰环球客户服务(广东)有限公司
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2012-11-02
- 工作地点:广州
- 招聘人数:若干
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:客服专员/助理(非技术) 培训生
职位描述
Job Duties:
- Assist in the design, development, maintenance and production of customer centric analytics reports to unveil customer needs and potential for effective targeting and customer servicing, and to facilitate performance monitoring and assessment of the effectiveness of sales and marketing initiatives;
- Provide support to relevant processes, covering data extraction and exploration, management information tracking and reporting, marketing program targeting / response tracking / evaluation, customer centric analyses, etc;
- Develop automated solutions to enable streamlined and standardized reports generation;
- Manage projects effectively to ensure timely delivery of accurate and quality outputs;
- Assist in identifying improvement opportunities to refine and enhance customer centric analytics and relevant processes and platforms to ascertain adequate support for meeting business needs
Requirement:
- Hold a Bachelor above degree in Computer Science, Mathematics, Statistics, Engineering or relevant subject. (Master or PhD is preferred);
- Excellent technical skills acquired through intensive use of data processing language, SAS or SQL skills are desirable, other computer tools or programming languages will be helpful but not required;
- A highly numerate, analytical and logical individual who is independent, self-motivated and a team player;
- Good communication skills in verbal and written English;
- Detailed oriented, conscious of stringent quality control and able to work under pressure to meet tight deadlines;
- Good exposure to financial institutions and profound knowledge in financial products and operation flows will be considered as an advantage
- Assist in the design, development, maintenance and production of customer centric analytics reports to unveil customer needs and potential for effective targeting and customer servicing, and to facilitate performance monitoring and assessment of the effectiveness of sales and marketing initiatives;
- Provide support to relevant processes, covering data extraction and exploration, management information tracking and reporting, marketing program targeting / response tracking / evaluation, customer centric analyses, etc;
- Develop automated solutions to enable streamlined and standardized reports generation;
- Manage projects effectively to ensure timely delivery of accurate and quality outputs;
- Assist in identifying improvement opportunities to refine and enhance customer centric analytics and relevant processes and platforms to ascertain adequate support for meeting business needs
Requirement:
- Hold a Bachelor above degree in Computer Science, Mathematics, Statistics, Engineering or relevant subject. (Master or PhD is preferred);
- Excellent technical skills acquired through intensive use of data processing language, SAS or SQL skills are desirable, other computer tools or programming languages will be helpful but not required;
- A highly numerate, analytical and logical individual who is independent, self-motivated and a team player;
- Good communication skills in verbal and written English;
- Detailed oriented, conscious of stringent quality control and able to work under pressure to meet tight deadlines;
- Good exposure to financial institutions and profound knowledge in financial products and operation flows will be considered as an advantage
公司介绍
汇丰环球客户服务(广东)有限公司诚聘
联系方式
- 公司地址:广州市东风西路148号广州汇丰大厦 / 广州市天河区天河路383号太古汇二座 / 佛山市南海区灯湖东路10号汇丰银行大厦 (邮编:510170)
- 电话:18814108468