Services Specialist II
真珍斑马技术贸易（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2018-03-20
- 工作地点：北京-东城区
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：渠道/分销专员
职位描述
职位描述：
– Consults with assigned distributors or channel partners to identify process improvement
opportunities to support excellence in service quality, including increase to service revenues and
improving efficiencies of business process
– Key resource to assigned distributors or channel partners on Zebra services.
– Work with Distributors / channel partners to consistently improve processes and maintain
education about the changes to our systems, available services, processes, pricing and SKUs.
– Key escalation/contact point when distributors or channel partners identify issues.
– Works on action plans resulting from channel partner or distributor requests. Resolves in a
timely fashion, communicates status updates to stakeholders as appropriate.
– Analyzes and updates internal pricing system with SKUs and Discount Codes as needed
– May analyze and update contract entitlement system information to ensure accurate End of
Service Life (EOSL) dates are represented to prevent rejected orders for beyond EOSL terms.
– May work with internal teams or vendors to ensure EDI transactions are processed in a timely
fashion. Audits status of EDI transactions. Demonstrates ownership and accountability to
resolve to partner or distributor satisfaction.
– Proactively checks end user site for accessibility. Takes action to resolve if site is down /
unavailable to distributors or channel partners.
– Works with internal stakeholders to ensure the information available to distributors / channel
partners through the end user site is accurate and valid
– Measures, reports and helps drive performance against KPI’s for assigned channel partners or
distributors
– Contributes to managing accurate records of active / inactive distributors or channel partners
– Consults with assigned distributors or channel partners to identify process improvement
opportunities to support excellence in service quality, including increase to service revenues and
improving efficiencies of business process
– Key resource to assigned distributors or channel partners on Zebra services.
– Work with Distributors / channel partners to consistently improve processes and maintain
education about the changes to our systems, available services, processes, pricing and SKUs.
– Key escalation/contact point when distributors or channel partners identify issues.
– Works on action plans resulting from channel partner or distributor requests. Resolves in a
timely fashion, communicates status updates to stakeholders as appropriate.
– Analyzes and updates internal pricing system with SKUs and Discount Codes as needed
– May analyze and update contract entitlement system information to ensure accurate End of
Service Life (EOSL) dates are represented to prevent rejected orders for beyond EOSL terms.
– May work with internal teams or vendors to ensure EDI transactions are processed in a timely
fashion. Audits status of EDI transactions. Demonstrates ownership and accountability to
resolve to partner or distributor satisfaction.
– Proactively checks end user site for accessibility. Takes action to resolve if site is down /
unavailable to distributors or channel partners.
– Works with internal stakeholders to ensure the information available to distributors / channel
partners through the end user site is accurate and valid
– Measures, reports and helps drive performance against KPI’s for assigned channel partners or
distributors
– Contributes to managing accurate records of active / inactive distributors or channel partners
职能类别： 渠道/分销专员
公司介绍
About Zebra
With the unparalleled visibility Zebra (NASDAQ: ZBRA) provides, enterprises become as smart and connected as the world we live in. Real-time information – gleaned from visionary solutions including hardware, software and services – give organizations the competitive edge they need to simplify operations, know more about their businesses and customers, and empower their mobile workers to succeed in today’s data-centric world. For more information, visit *************. Follow us on LinkedIn, Twitter and Facebook.
With the unparalleled visibility Zebra (NASDAQ: ZBRA) provides, enterprises become as smart and connected as the world we live in. Real-time information – gleaned from visionary solutions including hardware, software and services – give organizations the competitive edge they need to simplify operations, know more about their businesses and customers, and empower their mobile workers to succeed in today’s data-centric world. For more information, visit *************. Follow us on LinkedIn, Twitter and Facebook.
联系方式
- 公司地址：鼓楼区