广州招聘

职位描述：
Role Purpose:

Team Manager is to deliver and manage a customer-focused team in China to drive Excellency in delivering China value propositions to
Our customers in supporting Sales & Profit growth. Through Sales and Marketing initiatives, develop the overall
Customer Service team to engage and support customers to have a smooth experience on after sales services.
Develop the team to provide high value services mirroring our branding – seamless, speed and personal.
 
Key Responsibilities:
？ Lead and Manage Customer Services to effectively deliver after sales support
？ Follow up on all open orders by working closely with relevant department to deliver shipment.
？ Customer contracts are well in place to ensure compliance
？ Goods returns – drive process improvement and efficiency
？ Work closely with APAC SSC for plant switching and incomplete blocks to ensure no delay in
？ shipment
？ Identify method to develop the CS team to have strong knowledge about the customers esp
？ Portfolio customers and understand the best approach to support the customers and the Sales
？ Industrialized processes with clear role and responsibility
Essential:
？ Has experience (min 5 years) supervising a team of 20
？ Has Customer Service background for more than 8 years, with strong and sound track record of service
？ Train in Continuously improvement concept experience root cause analysis and taken on yellow or green belts projects
？ Education Qualification – Tertiary education (Degree in any disciplines) 举报 分享

RS元件集团于1937年在英国伦敦成立，是全球领先的优质电子、电器及工业用零件器材的分销商。RS采用当今最为先进的目录销售方式之一，为各行业客户提供高品质的产品、方便的查询工具、灵活的订货程序、快捷的运送方式及完善的技术支持等一整套服务体系，其销售网络已遍及全球超过160多个国家及地区。