广州招聘

职位描述：
职位名称：客户服务专员

工作职责：
1）  Services calls from hotels, guests, general public, SET customers, government agencies,
2）  travel agents, hotels, area directors and executives.
3） Records information in Starlink and establishes file on customers
4） Review all correspondences received in the Corporate Services Group regardless of its
     origin.
5）  Interacts with Contact Center management staff, hotel General Manager and staff in seeking
    resolution to customer issues
6）  Provide regular communication of all SPG program specifics. Solicit feedback and ideas from all staff with an aim to improve associate and customer perception of the program.
7） Research and analyze a variety of SPG issues utilizing various resources and tools. This
    position is empowered to handle situations using decision-making latitude in solving
    problems.
8） Ensure that all SPG correspondences is handled in a timely manner through distribution to
   fellow associates while ensuring that necessary monitoring and work performance audits are
    conducted and necessary additional training is provided to associates.
9） Ensures that responses are sent to all member queries forwarded from the hotels using
    same distribution process as above.
10） To handle reservation calls during peak periods.
11） Participate in ad hoc projects as assigned by Manager.
 
薪资待遇：每月5-6K左右+年终奖+补贴
1）公司为正式员工购买养老、医疗、工伤、失业、生育保险和住房公积金，并额外购买商业医疗保险； 
2）公司为让员工更好适应工作，为员工每月提供人性化补贴； 
3）公司为特定班次的正式员工提供轮班补贴； 
4）员工享以超值优惠入住全球属下酒店； 
5）员工拥有双向发展平台、海外培训及短期工作的机会。
6）每年13个月薪资
7）晋升空间：纵向往上升职，或者横向跨部门发展

工作时间：职位采取轮班工作制，每天工作8小时，每周工作5天，休息2天。可能在周末及公众节假日上班。
固定日班   ：  轮班时间为9am—9pm；

工作地址：
广州市天河区林和中路8号海航（天誉）大厦（地铁三号线林和西A出口400米）

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广州市迪昆成立于广州天河，主要是从事跨境电商，互联网服务的企业，目前公司业务扩张很大，拥有充满活力的年轻团队