Helpdesk Support Technician
费戈曼商务咨询（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-06-22
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 学历要求：本科
- 职位月薪：1-1.5万/月
- 职位类别：网络管理(Helpdesk)
职位描述
职位描述：
Job Responsibilities:
Resolution of first and second level support calls.
Supporting and maintaining in-house desktop infrastructure including deploying, configuring, diagnosing and repairing desktop and laptop PCs, peripheral devices and ensuring optimal performance.
Problem management and reporting.
User and network system administration.
Application installation for desktop environment including Windows 7, Microsoft Office 2010, Adobe Acrobat X, Lotus Notes 9.0.1 and other in-house applications.
Backups and restores.
Maintenance of hardware register.
Organising of audiovisual equipment, including videoconferencing and WebEx collaboration tools.
Application support for the firm’s case management system for both internal and external client users.
Troubleshoot issues with the case management system and resolve or escalate as necessary.
Beta test and provide feedback for applications and technologies that are being tested.
Candidate Requirement:
5 to 6 years’ experience in supporting Windows 7 remotely.
Bachelor’s degree in Information Technology or equivalent.
Good understanding of systems architecture.
Excellent verbal and written communication skills.
Strong customer service skills.
Good negotiation, interpersonal and conflict resolution skills.
Ability to analyse and diagnose technical problems.
Able to build rapport with our diverse internal client base.
Able to work both within a team and independently to resolve complex issues.
Able to liaise and collaborate with all Fragomen staff locally and internationally.
Demonstrating accuracy, organization skills, attention to detail and flexibility within tasks
Self-motivated and committed to excellence in the workplace.
Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced professional services environment.
Ability to assume responsibility for all delegated work and projects and follows process through to completion.
举报
分享
Job Responsibilities:
Resolution of first and second level support calls.
Supporting and maintaining in-house desktop infrastructure including deploying, configuring, diagnosing and repairing desktop and laptop PCs, peripheral devices and ensuring optimal performance.
Problem management and reporting.
User and network system administration.
Application installation for desktop environment including Windows 7, Microsoft Office 2010, Adobe Acrobat X, Lotus Notes 9.0.1 and other in-house applications.
Backups and restores.
Maintenance of hardware register.
Organising of audiovisual equipment, including videoconferencing and WebEx collaboration tools.
Application support for the firm’s case management system for both internal and external client users.
Troubleshoot issues with the case management system and resolve or escalate as necessary.
Beta test and provide feedback for applications and technologies that are being tested.
Candidate Requirement:
5 to 6 years’ experience in supporting Windows 7 remotely.
Bachelor’s degree in Information Technology or equivalent.
Good understanding of systems architecture.
Excellent verbal and written communication skills.
Strong customer service skills.
Good negotiation, interpersonal and conflict resolution skills.
Ability to analyse and diagnose technical problems.
Able to build rapport with our diverse internal client base.
Able to work both within a team and independently to resolve complex issues.
Able to liaise and collaborate with all Fragomen staff locally and internationally.
Demonstrating accuracy, organization skills, attention to detail and flexibility within tasks
Self-motivated and committed to excellence in the workplace.
Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced professional services environment.
Ability to assume responsibility for all delegated work and projects and follows process through to completion.
职能类别： 网络管理(Helpdesk)
公司介绍
Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,000 employees, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.
A career at Fragomen will provide you with the opportunity to work in a dynamic environment for a broad range of clients, where no two days will be the same. You will be involved in interesting and challenging projects with smart, dedicated, collaborative colleagues. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities. We believe that our difference makes us stronger.
A career at Fragomen will provide you with the opportunity to work in a dynamic environment for a broad range of clients, where no two days will be the same. You will be involved in interesting and challenging projects with smart, dedicated, collaborative colleagues. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities. We believe that our difference makes us stronger.
联系方式
- Email：yxu@fragomen.com
- 公司地址：Unit 1408 Jin Mao Tower. 88 Century Avenue, Pudong, Shanghai 200120, China