CS Representative 海运客服
现代商船中国有限公司深圳分公司
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2017-06-06
- 工作地点：深圳
- 招聘人数：3人
- 工作经验：1年经验
- 学历要求：本科
- 语言要求：英语 精通 普通话 精通
- 职位月薪：3-4.5千/月
- 职位类别：集装箱业务 客服专员/助理
职位描述
职位描述：
Responsibilities:
1. Provide high quality service to customer, and help customer to solve problems exactly and timely;
2. Normal export booking issues, maintain correct routing and 100% auto-rating;
3. Special shipment application and arrangement, such as OOG, FR, RF, DG;
4. Transshipment shipment application and arrangement;
5. Announce all update notice and guideline to clients in time, such as vessel schedule, tariff change etc.;
6. Provide various customer appointment report weekly;
7. Cooperate with oversea sales for clients’ contact and booking release;
8. Cooperate with Documentation and Accounting Department to check and chase outstanding charges;
9. Provide booking prospect to sales when need;
10. Daily e-mail check and response;
11. Cargo movement status tracing with destination.
- 负责订舱、放舱、舱位变更、跟踪货物运输情况等相关工作;
- 根据公司海运操作流程处理客户事务;
- 制作海运单证及其它相关文件;
- 与客户的日常沟通，及时解决客户问题;
- 与客户保持紧密联系，为客户提供最新资讯。
Requirements:
1. College graduate or above. 1 year working experience on customer service of shipping industry is preferred;
2. Good communication skills, good skills for handling clients’ complaint and trouble case, customer-oriented and outgoing;
3. Proficient in both spoken and written English;
4. Good PC skills and presentation capabilities;
5. Be conscientious, diligent and hardworking.
- 本科程度，有一年或以上相关行业经验者优先考虑;
- 熟练的英语书写及口语能力，英语六级者优先考虑;
- 电脑操作熟练，会使用WORD,EXCEL等办公软件;
- 具备良好的服务意识，能解决客户问题及处理客户投诉。
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Responsibilities:
1. Provide high quality service to customer, and help customer to solve problems exactly and timely;
2. Normal export booking issues, maintain correct routing and 100% auto-rating;
3. Special shipment application and arrangement, such as OOG, FR, RF, DG;
4. Transshipment shipment application and arrangement;
5. Announce all update notice and guideline to clients in time, such as vessel schedule, tariff change etc.;
6. Provide various customer appointment report weekly;
7. Cooperate with oversea sales for clients’ contact and booking release;
8. Cooperate with Documentation and Accounting Department to check and chase outstanding charges;
9. Provide booking prospect to sales when need;
10. Daily e-mail check and response;
11. Cargo movement status tracing with destination.
- 负责订舱、放舱、舱位变更、跟踪货物运输情况等相关工作;
- 根据公司海运操作流程处理客户事务;
- 制作海运单证及其它相关文件;
- 与客户的日常沟通，及时解决客户问题;
- 与客户保持紧密联系，为客户提供最新资讯。
Requirements:
1. College graduate or above. 1 year working experience on customer service of shipping industry is preferred;
2. Good communication skills, good skills for handling clients’ complaint and trouble case, customer-oriented and outgoing;
3. Proficient in both spoken and written English;
4. Good PC skills and presentation capabilities;
5. Be conscientious, diligent and hardworking.
- 本科程度，有一年或以上相关行业经验者优先考虑;
- 熟练的英语书写及口语能力，英语六级者优先考虑;
- 电脑操作熟练，会使用WORD,EXCEL等办公软件;
- 具备良好的服务意识，能解决客户问题及处理客户投诉。
职能类别： 集装箱业务 客服专员/助理
关键字： Customer Services 客服 物流 奖金 船务 操作 跟单 进出口 询价报价
公司介绍
Hyundai Merchant Marine (HMM) is one of the top multi-modal marine transportation companies in the world. Specializing in container shipment service, HMM has an extensive network of more than 40 sea routes and over 100 calling ports worldwide. The organization has 4 headquarters, 14 overseas subsidiaries and over 70 offices and branches with around 5,000 employees.
Interested candidates please submit application to us.
For information about our company please refer to our website: *************
Interested candidates please submit application to us.
For information about our company please refer to our website: *************
联系方式
- 公司地址：地址：span福建省廈門市廈禾路189號銀行中心2610-2611室