广州招聘

职位描述：
1. Brief Description
This position is to work jointly with sales, to serve as vital link between APL and its customers in order to deliver fast, efficient, cost-efficient solutions for achieving 100% customer satisfaction.

2. Key Result Areas

(1) Meeting the expectation and requirements of internal and external customers by getting first-hand customer information and uses it for improvement in products and services.
Measurement : Customer satisfaction

(2) Maintain a process and policy compliance
Measurement : DPM

(3) Provide & maintain quality service excellence.
Measurement : Key performance indicator

3. Key Accountabilities/Duties (6 –7 items)
- Booking
- Rate Inquiries
- Service Inquiries
- Customer Satisfaction by offering special / tailor-made services
- Problem Solving
- Account maintenance
- Take initiative to share the experience and knowledge with team members
- Proactively utilize DPM to analyse and improve processes
- Identify and determine resolution of customer problems
- Maintain a professional and pleasant demeanour and communication
- Monitor ACD calls and facilitate telephone improvement opportunities
- Provide technical training & coaching to Customer Service new team member
- Take initiative to update and streamline the work process in order to improve work efficiency and cost savings

4. Incumbent specification
- Bachelor degree; CET 6 (College English Test) or TEM 4 , 8(Test for English Major) preferred
- 3 years or above experience in shipping, transportation or foreign trade industry
- Good PC skill (Microsoft office – Word, Exel, Outlook; Windows );
-Fluent Mandarin and good command of English (oral & written), good command of Cantonese preferred
- Able to work independently to accomplish assigned tasks
- The personality of Carefulness, Responsible, Patient
- Good Team work spirit
- Good Attitude of customer focus
- Good Communication skill 举报 分享

作为一家享誉全球的集装箱海运公司，APL 在中国市场的扩展步伐可以追溯至150多年前，于1867年开创***香港与上海的跨太平洋航线。如今，APL 拥有遍布世界的服务网络，通过在华的27个分支机构将中国市场与全球贸易紧密相连。凭借在华密集的覆盖网络和深厚的行业知识，APL 协助顾客将地区内源源不断的商机牢牢掌握。
APL的优势
1.在华超过 140 年的贸易经验，拥有深厚的当地知识
2.提供稳定的、可靠的航线服务，通过业界领先的船期和紧密无间的全球连通网络，连接中国和亚洲其他地区、澳洲、欧洲、美洲
3.直接***中国超过14个港口，包括世界航运中心上海、香港和服务长江三角洲、珠江三角洲及主要生产区的华南各大港口
4.通过货船、卡车、火车组成繁密的多式联运网络，直达内陆地区
5.位于青岛的合资公司：青岛前湾新联合集装箱码头有限责任公司打造更强大的供应链，强化运输能见度、可控性及高效率
6.遍布中国的分支机构与联络处，为客户提供一流的专业化服务，满足不同运输要求
7.凭借APL的全球网络与第三方物流合作伙伴完善的在华覆盖、先进的全球IT供应链管理服务，实现端到端的无缝运输
8.通过使用创新的信息科技技术使货物动态尽在掌握