广州招聘

职位描述：
IT Assistant Manager

Job Description:
· Build strong relationships with key stakeholders within the business. Leverage and develop new and existing internal networks to facilitate in providing mutually acceptable resolutions.
· Optimize all related working procedures, discuss with inter-department colleagues to work out a win-win solution.
· Coordinate the resolution of customer issues and service through research and interaction with appropriate internal staff.
· Manage complaints, review existing procedures to identify the improvement areas.
· Handle escalated and unresolved calls from less experienced representatives
· Monitor and analyze daily and monthly call center performance, utilizing contact management system reports.
· Analyze and monitor daily telephone activity to ensure compliance with performance standards.
· Monitor and analyze daily and monthly contact center performance utilizing contact management system reports. Identify trend information and work with Manager in developing and implementing operational changes needed to address work flow issues, staffing problems, bottlenecks, access, service quality and staff productivity.
 
Requirements:
· Bachelor degree required.
· Minimum 2 years of solid experiences in project management.
· Minimum 3+ years of working experiences in a service-oriented environment.
· Excellent interpersonal, and written/verbal communications skills in English and Mandarin are essential.
· Call center & ITS service desk experience preferred.
· Previous experiences in IT operation management.
· Knowledge of end user computing skills (Word, Excel, PPT).
· Ability to work with internal and external customers.
· Negotiation and interpersonal skills, excellent written and oral communication skills, and the ability to motivate, develop and lead staff.
· Self-motivated with strong organizational, interpersonal and customer service skills.
· Must be flexible with hours.
 
   
 

工作地址
佛山南海灯湖东路一号友邦大厦 举报 分享

广州迪派主要为中外知名金融企业做整套的外包解决方案，专注于提升高效的人力资本和运营，跟银行，债券公司，金融结构建立了紧密的合作关系，广州地点在天河和佛山都建立了分公司公司重点推行金融圈互联网平台，品牌创意、产品推广，业务包括个人金融服务、工商金融服务、全球银行及资本市场服务。客户遍及欧洲，美洲和亚洲主要国家公司实行五天八小时工作制度，办公场地高档温馨，以业绩为导向，建立以人文本的企业文化在这里，你将获得：
 1.领导力和管理能力培训，一带一提升模式，第二年申请轮岗的机会，晋升路径广泛
 2. 语言培训课程（口语提升以及跟国外客户直接交流的机会）
 3.专业金融技能，跟外资金融机构面对面沟通的能力
 4.具市场竞争力的外资薪酬福利和丰富多彩的文化活动
 5.出国交流的机会和顶尖金融领域的国际化职业平台
 6.广州和佛山工作地点都是靠近地铁站，佛山工作地区还有免费班车接送到广州
 7.公司有饭堂，餐费非常优惠 88.团队拓展能力训练，K歌比赛，咖啡馆，体育健身场所
 8.为所有的员工购买五险一金以及提供住宿补贴