广州 [切换城市] 广州招聘广州客服及技术支持招聘广州咨询热线/呼叫中心服务人员招聘

Ambassador Coordinator

Guangzhou Starwood Customer Contact Center

  • 公司规模：150-500人
  • 公司性质：外资(欧美)
  • 公司行业：专业服务(咨询、人力资源、财会)  酒店/旅游

职位信息

  • 发布日期：2017-05-31
  • 工作地点：广州
  • 招聘人数：1人
  • 工作经验：1年经验
  • 学历要求：大专
  • 语言要求：英语 良好
  • 职位月薪：3.5-4.5千/月
  • 职位类别：咨询热线/呼叫中心服务人员  客服专员/助理

职位描述

职位描述：
KEY ACCOUNTABILITIES
    • Build up, maintain and grow the positive relationships between Ambassador team and our hotels
    • Cultivate relationships with key hotel personnel to ensure our Ambassador guests receive unprecedented great experiences
    • Ensure Hotel Contact lists are kept up to date in Starguest to ensure the right people are informed of Ambassador Guests arrivals
    • Work closely with Ambassadors and hotels to deliver the personalized service to Starwood’s most profitable guests based on guests’ preference and special request
    • Follow up on requests sent to hotels by Ambassadors to ensure 24 hour response time
    • Be responsible to arrange Surprise and Delights with hotels and arrange for reimbursement to hotels. Be responsible to ensure we remain within Budget
    • Provide feedback to Ambassador Team and hotels on guest reactions.
    • Work closely with the hotels in a professional and flexible manner to balance the guests’ interest and the hotels’ benefit
    • Creating a great experience for our guests, but also understanding how their actions affect the business needs of our hotels.
    • Constantly communicate with hotels to ensure they understand the Ambassador Service procedures and the value the service adds to the individual property and Starwood as a whole (including but not limited to webinars conducted with hotel personnel)
    • Develop working relationship with global Ambassadors
    • Will be relied upon to resolve guest issues using contacts and relationships developed with hotels
    • Process special requests in preparation for or during the guests’ stay; coordinate with on-property concierges, partners, vendors and other personnel as necessary
    • Maintain and continuously update hotel and destination information in order to give the ability to our teams to quickly respond to inquiries.
    • Assist with special projects and promotion implementation as required
    • Any other duties that may be assigned from time to time


REQUIREMENTS

  • College degree and above, customer service or hotel experience preferred

  • Good command of English in listening, speaking, reading and writing,TEM –8 preferred (China candidate)

  • Familiar with Microsoft Word, Excel, internet and emails applications

  • Willing to take shift duty including weekend and public holidays

  • Enjoy working together as a team and possess initiative to take care of things

  • Multi-task handling skill, can work under high pressure environment

  • Enjoy working in team environment with members from different nationalities and cultural backgrounds

职能类别： 咨询热线/呼叫中心服务人员 客服专员/助理

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公司介绍

万豪国际集团在全球 110+个国家拥有 30 个著名酒店品牌,酒店数量超过5,700 家，且还在继续发展壮大。作为世界知名的品牌，旗下拥有瑞吉、万豪，丽思卡尔顿，豪华精选、W 酒店、威斯汀、艾美、喜来登、福朋酒店，雅乐轩，源宿,Tribute Portfolio等。

    万豪国际大中华客户服务中心—广州海航大厦(Guangzhou Customer Engagement Center简称广州CEC）为万豪国际集团旗下的所有品牌服务，是一个重要的业务渠道和客户接触平台。我们关注的是中国——万豪国际在世界上最重要市场的客户需求。我们的员工主要是通过电话，邮件以及网上聊天会话的方式与客户进行交流互动。通过我们与众不同的服务，让客户在下榻酒店之前就能感受到品牌的魅力，从而建立顾客忠诚度并且扩大万豪国际集团的市场份额。

了解更多职业发展信息，请点击http://www.careers.marriott.com.cn/ ，期待您的加入！

联系方式

  • Email：dido.tong@starwoodhotels.com
  • 公司地址：上班地址：广州市天河区林和中路海航大厦