广州招聘

职位描述：
上海西幔贸易有限公司简介 （公司网站：http://www.seamancorp.com.cn/）
美国西幔公司以其生产的独创高性能涂层织物引领于全球多个应用市场。公司自1949年成立以来，一直专注于产品质量、创新和客户服务，公司产品以其可靠性和耐久性而成为行业的标杆。60多年来，美国西幔公司不断研发、创新出各种高性能的工业涂层织物产品，应用于全球各个市场领域。这些产品包括Shelter-Rite建筑膜材、XR复合土工膜、FiberTite屋面系统等。
上海西幔贸易有限公司是美国西幔公司投资的全资子公司，主要从事美国西幔公司产品在中国的销售和技术服务。

Introduction of Shanghai Seaman Trading Co,. Ltd.
Seaman Corporation offers a collection of innovative high performance fabrics that set the standard for quality and durability.
For over 60 years, Seaman Corporation, which is based in Wooster, Ohio, has paved the way for coated fabric technology. Starting with unique woven base fabrics and proprietary, state-of-the-art coating formulas, the membranes are used across the world in roofing applications, wastewater management, geomembranes, truck tarps, military-grade fuel and water storage and inflatable boats.
As a subsidiary of Seaman Corporation, Shanghai Seaman Trading Co., Ltd. is the sales office and technical support center to the Chinese customers.
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Job Title: Customer Service Representative
职称： 客户服务专员
Reports To: China Market Manager
汇报对象: 中国市场经理
Location: Shanghai, China
办公地点: 中国上海（闵行区东川路555号6号楼1楼）
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 SUMMARY:
 概要：
The selected candidate is to be the contact for Shanghai Seaman in customer service, internal sales support and in communication with the counterpart in the United States. This candidate will work closely with Seaman China team to provide satisfactory customer service and to grow China sales for Seaman’s products.
被选中的候选人将负责上海西幔的客户服务、内部销售或者订单支持以及和美国方面相应人员的沟通工作。该候选人将和西幔中国团队紧密合作，一起为客户提供满意的服务，不断促进西幔产品在中国的销售。

ESSENTIAL DUTIES AND RESPONSIBILITIES
必备的职责任务：
----Assist the sales team to provide satisfactory customer service, including but not limited in answering calls, sampling and in providing documents like product data sheet, customs declaration form, Certificate of Original, Certificate of Conformance, Warranty Letter and etc..
----协助销售团队提供客户满意的服务，包括但不限于接听客户电话、发送样品和提供各类文件，比如产品说明书、报关单、原产地 证明、出厂合格证和质保书等。

----Support the sales team in fulfilling the orders, including but not limited in contract documentation and in supplying the material such as customs clearance, shipment coordination and etc..
----协助销售团队实现订单，包括但不限于合同文件手续和材料供应，比如清关、运输协调等。

----Help the sale team to acquire new sales leads from online lead service, research, cold calling and through marketplace immersion.
----协助销售团队通过互联网，调研，电话访问和市场深入调查获得新的销售机会

----Assist China Market Manager to promote Seaman's product in China, including brochures, APP, websites and other selling tools development.
----协助中国市场经理在中国推广西幔产品，包括产品手册、APP、网站以及其他销售工具的开发。

----Communicate with the customer service team in Wooster in the United States to get the according support in products, samples, logistics and etc..
----和美国总部的客服团队联系，以便获取相应的产品、样品以及物流支持等。

----Other duties as assigned.
----其他上级分派的工作。


EDUCATION / EXPERIENCE：
教育 / 经验：
------Education: Bachelor degree or equivalent education level.
        学历: 学士学位或类似的教育水平。
------Experience: Experience in customer service or sales assistant is preferred.
        经验: 有客服经验或者销售助理经验者优先。

COMPETENCY
       胜任能力

------Good English reading, writing ability and good English communication ability.
        良好的英语阅读、写作能力和英语沟通能力。

------Good computer skills and Microsoft Office Word, Excel skills.
        良好的计算机应用技能和办公软件如Word、Excel操作技能。

------Excellent verbal, written and interpersonal skills. Team player, skill in coordination to accomplish common goals.
        优秀的口头、书面和人际关系技巧。具团队合作精神，善于协调各方来完成共同的目标。

------Comfortable in working with people in different time zone.
        适应和不同时区的人工作。 举报 分享

Since 2003, China Centric has consulted with and advised over 250 independent and private equity owned North American companies to develop and execute business strategies customized to the unique opportunities and challenges of China. China Centric engineers and implements rapid, cost effective and risk-managed business initiatives in Private Equity Acquisition Support, Marketing and Sales, Operational Start-up and Improvement, and Supply Chain Management Services.
2003年以来，“中国桥链”为250多家北美独立和私慕股权投资公司做过咨询顾问工作，利用中国独特的机遇和挑战，制定和执行商业战略。桥链在私募股权收购支持、营销和销售、运营启动和改进、供应链管理服务等方面实施快速、有效、风险管理的业务计划。


China has over 400 million people living in middle class families with a purchasing power equivalent to USD 50,000. China remains the world’s fastest growing large market with an evolving regulatory and commercial environment. However, not understanding the uniqueness of China reduces a company’s effectiveness. To combat this reality, China Centric has a deep understanding of operating, regulatory and cultural intricacies in China.
中国有4亿多中产阶级家庭，拥有5万美元的购买力。中国仍是全球增长最快的大型市场，监管和商业环境也在不断变化。然而，不了解中国的独特性会降低公司的效率。为了应对这一现实，桥链对中国的经营、监管和文化的错综复杂有着深刻的理解

In addition to providing consulting services, China Centric operating managers assist in the execution of the strategies that we develop with our Clients. China Centric has worked on various projects in diverse industries.
除了提供咨询服务，桥链的运营经理还协助客户制定执行战略计划。“中国桥链”在不同的行业从事不同的项目。

China Centric’s worldwide staff consists of 29 professionals, including 22 based in four locations serving “greater” China. Team members from China and the U.S. are assigned to each project to allow for efficient communication and effective execution. China Centric’s core team of Managing Directors has had P&L accountability for over twenty years at multi-national corporations in China. The team has had direct China management experience in general management, sales and marketing, engineering, manufacturing, supply chain, finance, human resources and regulatory compliance. China Centric has offices in Shanghai, Zhuhai, Hong Kong, Taipei, and Cleveland.
“中国桥链”在全球有29名专业人士，其中22名任职于“大中华”区的四个地点。中国和美国的团队成员被分配到每个项目，以便进行有效的沟通与执行。“中国桥链”的核心管理团队在中国的跨国公司已经有20多年的P&L问责制经验。该团队在综合管理、销售和市场营销、工程、制造、供应链、金融、人力资源和法规遵从方面有直接的中国管理经验。“中国桥链”在上海、珠海、香港、台北和克利夫兰设有办事处。