Support Technician
捷普集团-捷普电子(广州)有限公司 Jabil Circuit (Guangzhou) Limited
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2017-03-15
- 工作地点:广州
- 招聘人数:1人
- 学历要求:专业培训
- 职位月薪:4-8千/月
- 职位类别:技术支持/维护工程师 网络管理(Helpdesk)
职位描述
职位描述:
ESSENTIAL DUTIES AND RESPONSIBILITIES
? Interact with supplier/service provider ensure tasks are completed.
? Monitor asset inventory.
? Verify back up, daily check list, account maintenance.
? Administer tape rotation - backup tapes.
? Serve as the point of technical escalation.
? Perform periodic license audits.
? Create and configure ghost images for site hardware.
? Create and Image MES and SAP RF Scanners.
? Maintain and troubleshoot site PBX.
? Provide on call support.
? Identify and purchase hardware using the CER Process.
? Administer network hardware (enabling and disabling ports).
? Administer file services, Print Services and Terminal Servers.
? Document new processes.
? Provide support to wireless devices. (i.e. - Blackberry).
? Follow all procedures around the ISS security policy.
? Provide end user training & technical assistance.
? Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
o Network Administration (equipment maintenance, backups, daily checklists).
o Systems Administration (account maintenance, backups/restores, server maintenance).
o Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
o Database Administration (daily checklists, backups, troubleshooting).
? Load and verify correct operation of software packages.
? Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
? Simulate or recreate user problems to resolve operating difficulties.
? Maintain inventory of computer parts and lo of all repairs/service performed.
? Provide training and technical assistance to users.
? Participate in the exchange of ideas and information within the department.
? Ask questions; encourage input from team members.
? Provide regular updates to appropriate managers.
? Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
? Drive continuous improvement through trend reporting analysis and metrics management.
? Assure that procedures and work instructions are efficient and not redundant.
? Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
? Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
? Confer with reporting manager on complex or unusual situations.
? Establish new measurement systems if/where possible.
? Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
? May perform other duties and responsibilities as assigned.
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
? Typically reports to Management. Direct supervisor job title(s) typically include:
? Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
? Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
? Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
? Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
? Maintain discretion and confidentiality in all areas pertaining to the IT systems.
? Understand and embrace the business and IT strategic direction.
? Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
? Comply and follow all procedures within the company security policy.
EDUCATION & EXPERIENCE REQUIREMENTS
? Bachelor degree with 1 year’s practical experience. A+ certification required. Network+ certification or equivalent
? Or an equivalent combination of education, training or experience.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
? Interact with supplier/service provider ensure tasks are completed.
? Monitor asset inventory.
? Verify back up, daily check list, account maintenance.
? Administer tape rotation - backup tapes.
? Serve as the point of technical escalation.
? Perform periodic license audits.
? Create and configure ghost images for site hardware.
? Create and Image MES and SAP RF Scanners.
? Maintain and troubleshoot site PBX.
? Provide on call support.
? Identify and purchase hardware using the CER Process.
? Administer network hardware (enabling and disabling ports).
? Administer file services, Print Services and Terminal Servers.
? Document new processes.
? Provide support to wireless devices. (i.e. - Blackberry).
? Follow all procedures around the ISS security policy.
? Provide end user training & technical assistance.
? Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
o Network Administration (equipment maintenance, backups, daily checklists).
o Systems Administration (account maintenance, backups/restores, server maintenance).
o Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
o Database Administration (daily checklists, backups, troubleshooting).
? Load and verify correct operation of software packages.
? Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
? Simulate or recreate user problems to resolve operating difficulties.
? Maintain inventory of computer parts and lo of all repairs/service performed.
? Provide training and technical assistance to users.
? Participate in the exchange of ideas and information within the department.
? Ask questions; encourage input from team members.
? Provide regular updates to appropriate managers.
? Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
? Drive continuous improvement through trend reporting analysis and metrics management.
? Assure that procedures and work instructions are efficient and not redundant.
? Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
? Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
? Confer with reporting manager on complex or unusual situations.
? Establish new measurement systems if/where possible.
? Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
? May perform other duties and responsibilities as assigned.
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
? Typically reports to Management. Direct supervisor job title(s) typically include:
? Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
? Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
? Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
? Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
? Maintain discretion and confidentiality in all areas pertaining to the IT systems.
? Understand and embrace the business and IT strategic direction.
? Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
? Comply and follow all procedures within the company security policy.
EDUCATION & EXPERIENCE REQUIREMENTS
? Bachelor degree with 1 year’s practical experience. A+ certification required. Network+ certification or equivalent
? Or an equivalent combination of education, training or experience.
职能类别: 技术支持/维护工程师 网络管理(Helpdesk)
公司介绍
捷普集团成立于1966年,总部设于美国佛罗里达州的圣彼得堡市,在全球20多个国家拥有分支机构,为全球第三大电子合约制造服务商(EMS),拥有分布在美洲、亚洲及欧洲等60多个生产基地,在全球28个国家/地区拥有90个办事处和员工超过200,000位; 在中国,捷普集团在中国大陆设有九个全方位、现代化厂区:捷普电子(广州/北京/上海/无锡/天津/南京/苏州/深圳/烟台/成都)有限公司,员工超90,000多位。捷普是一家提供电子产品解决方案的公司,专门为电子公司和高科技公司提供全面的设计、制造和产品管理服务。捷普通过遍布全球 的产品供应链,不仅加快电子产品投放市场的速度,而且有效地降低了产品价格。在电脑外围设备、数据传输、自动化及消费产品等多个领域,捷普集团向全球各地的客户提供从设计、开发、生产、装配、系统技 术支持及到最终用户分销等优质服 务。,主要客户包括:HP、Philips、 Emerson、Cisco、Xerox、GE等国际知名企业。捷普凭借2015财年高达163亿美元的收入,位列2015年财富500强全美***公司的第191位。公司的普通股在纽约证券交易所上市交易,代码为“JBL”。 我们为有资历的个人提供平等的雇用机会,无论其种族、宗教、肤色、年龄、国籍、性别、残疾和性取向如何。我们将员工技能、能力、经验和背景的多样化视为一项优势,并在 Jabil 的所有领域中鼓励发挥该优势。
捷普精密工业(广州)有限公司,于2017年3月1日正式独立运营。公司主要业务领域有光学、无尘室芯片封装等,其中光学是核心业务领域。公司凭借广泛的专业知识和专利流程,创建突破性的光学模块和设备,同时公司能够理解和预测客户短期和长期的需求,利用新技术和产品,以解决方案销售的方式应对客户的需求并与客户保持着相互信任的伙伴关系。
捷普精密秉承集团“努力工作,快乐生活”的文化理念,同时注重人才培养和发展,致力于创造一个高绩效团队,不断学习和适应新的挑战!
捷普精密工业(广州)有限公司,于2017年3月1日正式独立运营。公司主要业务领域有光学、无尘室芯片封装等,其中光学是核心业务领域。公司凭借广泛的专业知识和专利流程,创建突破性的光学模块和设备,同时公司能够理解和预测客户短期和长期的需求,利用新技术和产品,以解决方案销售的方式应对客户的需求并与客户保持着相互信任的伙伴关系。
捷普精密秉承集团“努力工作,快乐生活”的文化理念,同时注重人才培养和发展,致力于创造一个高绩效团队,不断学习和适应新的挑战!
联系方式
- Email:Yi@jabil.com
- 公司地址:地址是:广州市黄埔区护林路1199号 3栋1A4A状元谷园区。 联系电话:020-28063592 (邮编:510530)
- 电话:18675387398