广州招聘

职位描述：
Description

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:
The role of a Senior Collections Associate is to engage and support our customers through a period of financial difficulty in order to negotiate mutually beneficial, positive and sustainable agreements that are in the best interest of the bank and our customers. Senior Collections Associates are responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favourable opinion of our organization and an increased willingness to repay their commitments. Senior Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.
A Senior Collections Associate may be called upon to complete additional assignments as required, such as:
· Contribute to the continuous performance improvement of the Collections Associate population through coaching and mentoring assignments.
· Conduct deputy role responsibilities in support of operational needs.
· Specialty projects designed to increase operational effectiveness or enhance customer experience as necessary.
Be responsible for HBCN credit card, PIL, and HML collection strategy formulation, collection procedure manual design, system testing (UAT), collection outsourcing, and MI development.
The job holder major responsibilities are to perform/coordinate collection activities on delinquent accounts (Cards, PIL, HML etc.) and improve business results. Given large volume we have in this field and the rapid expansion of the portfolio, the jobholder should can work under pressure and has to be a quick learner by drawing experiences and best practices both internally and from strategic partners.
As the job requires extensive communications with customers, the jobholder should possess good customer services skills, communication skills, and problem solving skills. The jobholder should also have sufficient banking knowledge on collections or foreclosure, remittance, accounts maintenance, etc., so as to make collections efficient and effective. The jobholder is required to deal with customers under difficult financial circumstances, constantly maintain high quality of services and timely complete follow-up actions.
The major challenge faced by the jobholder is to assist in smooth implementation of collection strategy/system/daily operation for credit card portfolio. The job requires the job holder to have strong job knowledge on credit card collection, problem solving skill and communication techniques.
The jobholder needs to ensure all global collections operations model are followed and identify any risks that exist, report and remediate within a set time frame. The jobholder needs to be comfortable working with senior stakeholders regionally or globally.

Qualifications

To be successful in the role, you should meet the following requirements:
Knowledge/Special Skills Requirements:
• University Graduate
• Proficient capability of English and Mandarin (listening, speaking and writing). Cantonese listening and speaking is a definite plus.
• Good PC knowledge and skills (Windows, MS Office, etc.)
• Comprehensive knowledge on the operation of credit cards, personal loans, or mortgage loan products and familiarity with relevant system.
• High effective telephone negotiation skills and strong but courteous telephone manner
• Understanding of compliance related guidelines which affect collections
• Customer centric approach and service excellence mind set
• Team management experience

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCNCH

Issued by HSBC Bank (China) Company Limited 举报 分享

具有150多年历史的香港上海汇丰银行有限公司银行始于上海，于2007年4月2日正式注册为本地法人银行。汇丰中国前身是香港上海汇丰银行有限公司的原中国内地分支机构。自成立以来，我们一直把握市场的增长机遇，努力建立联系以帮助客户开拓商机。我们推动工商企业茁壮成长及各地经济蓬勃发展，而最终目标是让客户实现理想。这就是我们的角色和宗旨。
汇丰全世界的广大员工秉持汇丰坦诚开放、稳妥可靠、重视联系的价值观，致力打造一个更加重才、共融、多元的企业，让汇丰成为全球顶尖人才向往的地方。我们以价值主导的高绩效文化以及风险管理文化，将环球标准融汇于日常的行事方式当中，简化各项流程与程序，以保护汇丰及其员工和客户。
汇丰是在内地投资最多的外资银行之一，在投资自身发展的同时，也入股内地中资金融机构，包括交通银行。 汇丰中国目前拥有超过6000名员工，其中约99%是本地人才，是内地网点最多、地域覆盖***的外资银行。
凭借对中国内地市场的深入了解和国际金融服务专业经验，汇丰在内地为客户提供广泛的金融和银行服务，包括零售银行及财富管理业务、工商金融业务、环球银行及资本市场业务、以及私人银行业务。
汇丰对其业务开展所在地的社区怀有强烈的责任感。汇丰广泛支持教育、环保和慈善事业，对中国内地的捐款迄今已累计超过人民币7亿元。
汇丰屡获全球奖项，在各项知名行业排行榜中也名列前茅，彰显汇丰锐意成为世界领先国际银行的战略。
Stonewall全球职场平等指数： 2014年：职场平等及多元化十佳公司
优信咨询全球理想雇主50强： 2015年：在商科学生评选中名列第29位
优信咨询亚太及中国区***雇主：
2015年：在中国商科学生评选中名列外资银行第2位
2016年：在中国商科学生评选中名列外资银行第3位
2017年：在中国商科学生评选中名列外资银行第2位
China HR： 2015 ***雇主评比，金融银行第13位
大街网： 2015年度非常雇主Top30
2016年度非常雇主 Top30
任仕达：                          2017 ***外资银行雇主
《金融亚洲》***银行： 2017年中国***外资银行
《亚洲货币》***银行： 2017年中国***国际银行
    *福利待遇
作为连年荣获***雇主奖的汇丰中国，除了给员工搭建良好的培训体系和职业发展平台，还提供行业领先的福利待遇和人文关怀。
悠长假期---除了优于行业水平的年休假，汇丰员工还享有琳琅满目的其它休假如生日假、收养假、国际***节假、国际***节假、志愿者假等等。
安居乐业---丰厚贴心的住房抵押贷款利息补贴，让汇丰员工早日实现安居梦。
未雨绸缪---极具人性化的企业年金计划，保障汇丰员工在未来拥有富足无忧的退休生活。
张驰有度---弹性工作时间，让汇丰员工省去了高峰出行的烦恼。
选你所想，享你所选---菜单式的弹性福利制度让汇丰员工真正实现了自己的福利自己做主。汇丰的直系亲属同样也能享受如此优厚和个性化的弹性福利。
心灵港湾---汇丰所有员工和直系亲属都可以享受专业且免费的心理咨询服务，摆脱困惑烦恼，拥有幸福快乐。

The health and safety of our employees and candidates is very important to us.
汇丰一直以来将员工与候选人的健康和安全放在首位。

Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.
由于近期新冠病毒的影响，汇丰正积极使用先进技术以确保正常招聘流程的推进。

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
在您的应聘流程中，您可能会被邀请使用我们的移动视频面试工具以辅助远程面试流程。在您投递职位后，招聘部门人员会与您详细介绍有关此视频面试工具的使用详情以及任何您对此所产生的问题。


HSBC China currently utilizes AJINGA, a third party recruitment management system, to process job applications. Please watch out for emails, SMS, and/or WeChat messages from AJINGA. Note that AJINGA will only send notices from the following email, and will not ask you to provide any personal data by responding to the message directly.
· E-mail: hsbcrecruiting@mail.ajinga.com