广州招聘

职位描述：

1. JOB PURPOSE

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.

2. JOB OUTLINES

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions

• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.

• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.

• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

3 MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

Qualifications:

Educated to at least GCSE or O Level standard or equivalent.

Experience:

2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.

Knowledge/skills:

PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

Other languages besides English:

As some Contact Centres deal with multi - lingual calls, fluency in Japanese language will be advantageous.

5. OTHER JOB RELATED INFORMATION

The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

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阿联酋航空总部位于迪拜，自从1985年成立以来，已经成为世界上发展最快的航空公司之一，其卓越的客户服务受到业内的广泛赞誉。在全球最具声望的专业航空认证机构Skytrax的2016年度评选中，阿联酋航空荣膺2016年度“全球***航空公司”大奖。Skytrax全球***航空公司大奖评选15年来，阿联酋航空已经是第四次摘得该奖桂冠。

作为航空界的后起之秀，阿联酋航空是全球首家且是唯一一家全部使用空客A380和波音777执飞客运航班的航空公司。

目前阿联酋航空的航线网络覆盖欧洲、美洲、中东、非洲、南亚及远东和澳大利亚地区超过150个目的地。

查询信息请访问： www.emirates.com; www.emirates.cn（中文）网站。