500强外企行政助理（英语流利，红桥区）
仲量联行
- 公司规模：10000人以上
- 公司性质：外资（欧美）
- 公司行业：房地产
职位信息
- 发布日期：2016-12-26
- 工作地点：天津-红桥区
- 招聘人数：1人
- 工作经验：2年经验
- 学历要求：专业培训
- 语言要求：英语 熟练
- 职位月薪：4000-4500/月
- 职位类别：行政专员/助理 前台接待/总机/接待生
职位描述
职位描述：
As the Helpdesk/the Facilities Assistant should be mature at Helpdesk service and support all team logistics. She/he should take the responsibility to match/exceed the service standards set by the FM, fully understand and strictly adhere to company policies.
Helpdesk
§ Provide 8 hours x 5 days helpdesk hotline number for logging service requests;
§ Conduct analysis of service requests for improvement;
§ Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure;
§ 100% of requests to be processed immediately if received within business operating hours for the Scholl;
§ Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels;
§ Responsible for monthly telephone list updating;
§ Other Helpdesk support as assigned by the FM and soft service leader;
§ Coordinate other service requests and resource needs;
§ Provide input as required into the Monthly Report to manager
§ Active involvement in the monitoring and achieving the required Key Performance Indicators
Team assistant
§ Responsible for FM team reimbursement collection and attendance report;
§ Submit the team reimbursement recipe and attendance report to JLL headquarter HR on monthly basic;
§ Finance support on issue the PO and collect the Fapiao etc.;
§ Responsible for monthly report consolidation.
§ Other team admin support as assigned by the FM.
Customer Service / Client Relationships:
§ Provide superior customer service;
§ Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
§ Pro-actively manage account expectations ensuring that the service levels are maintained.
任职要求：
§ Minimum college education;
§ 2 years similar working experience in front desk operations
§ Familiar and able to operate the Word, Excel and Power Point;
§ Strong written and oral communication skills;
§ Ability to solve problems;
§ Strong interpersonal skills;
§ Good command of spoken and written English and Chinese languages.
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As the Helpdesk/the Facilities Assistant should be mature at Helpdesk service and support all team logistics. She/he should take the responsibility to match/exceed the service standards set by the FM, fully understand and strictly adhere to company policies.
Helpdesk
§ Provide 8 hours x 5 days helpdesk hotline number for logging service requests;
§ Conduct analysis of service requests for improvement;
§ Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure;
§ 100% of requests to be processed immediately if received within business operating hours for the Scholl;
§ Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels;
§ Responsible for monthly telephone list updating;
§ Other Helpdesk support as assigned by the FM and soft service leader;
§ Coordinate other service requests and resource needs;
§ Provide input as required into the Monthly Report to manager
§ Active involvement in the monitoring and achieving the required Key Performance Indicators
Team assistant
§ Responsible for FM team reimbursement collection and attendance report;
§ Submit the team reimbursement recipe and attendance report to JLL headquarter HR on monthly basic;
§ Finance support on issue the PO and collect the Fapiao etc.;
§ Responsible for monthly report consolidation.
§ Other team admin support as assigned by the FM.
Customer Service / Client Relationships:
§ Provide superior customer service;
§ Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
§ Pro-actively manage account expectations ensuring that the service levels are maintained.
任职要求：
§ Minimum college education;
§ 2 years similar working experience in front desk operations
§ Familiar and able to operate the Word, Excel and Power Point;
§ Strong written and oral communication skills;
§ Ability to solve problems;
§ Strong interpersonal skills;
§ Good command of spoken and written English and Chinese languages.
职能类别： 行政专员/助理 前台接待/总机/接待生
公司介绍
About JLL
Jones Lang LaSalle Incorporated (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. For more information, please visit our official
关于仲量联行
仲量联行（纽交所交易代码：JLL）是全球房地产专业服务和投资管理公司。仲量联行是《财富》500强企业，截至2019年9月30日，仲量联行业务遍及全球80多个国家，员工总数超过93,000人, 2018财政年度收入达163亿美元。
Jones Lang LaSalle Incorporated (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. For more information, please visit our official
关于仲量联行
仲量联行（纽交所交易代码：JLL）是全球房地产专业服务和投资管理公司。仲量联行是《财富》500强企业，截至2019年9月30日，仲量联行业务遍及全球80多个国家，员工总数超过93,000人, 2018财政年度收入达163亿美元。
联系方式
- Email：HR.SZ@ap.jll.com
- 公司地址：和平区