广州招聘

职位描述：

IT Helpdesk- Korean

Global Software Delivery, HSBC Technology and Services

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within HSBC Technology and Services, Global Software Delivery enables HSBC to remain at the leading edge in the development and delivery of high-quality, customised banking systems. The division provides tailored, cost-competitive and robust banking solutions and services that offer a flexible and scalable framework for delivering projects on time, within budget and at the highest quality, meeting both the current and future IT challenges facing the Group.

We are currently seeking an experienced professional to join this dedicated team in the role of IT Helpdesk- Korean.

In this role, you will:

·Provide technical support to internal users.

为内部同事提供技术支持

·Resolve a high percentage of calls at first point of contact through the use of the knowledge base/ any other knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate.

使用专业知识、技能通过电话或者其他工具解决大部分客户技术问题；对于电话中无法解决的问题，按照流程进行技术升级；

·An eye for quality and suggest improvement over current practices.

着眼于质量，能对发现的问题提出改进的建议

·Acquire a thorough understanding of the process procedures, keep abreast with changes made and provide quality services to the users.

对流程要有一个全面的理解，能够适应变化为客户提出优质的服务

·Be a team player and actively participate in Daily/Weekly/Monthly meets etc.

团队合作

·Be resourceful, innovative and show initiative while supporting any team projects taken up.

能够积极地参与到其他的团队项目中

·Be responsible for ensuring the Service Level Agreements are met.

有责任地提供达成协议的服务

To be successful in this role, you should meet the following requirements:

·Excellent verbal and written communication skills.

优秀的沟通能力

·Fluent in spoken Korean;

优先考虑良好的韩语口头表达能力者

·Major in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience will be welcomed.

计算机科学技术与应用，信息管理，计算机工程等相关技术专业优先考虑

·Should hold a good understanding of the complexities involved in managing a process and team.

对团队合作具有良好的意识

·Good job commitment, able to perform the job according to provided procedure and work independently, sometimes under pressure.

有独立完成工作的能力，有相应的抗压能力

·Willing to work in shift turn.

愿意接受轮班安排。

You’ll achieve more when you join HSBC.

www.hsbcsoftwaredevelopment.com/

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

举报 分享

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”