广州招聘

职位描述：

Key Responsibilities:

• Manage and supervise the day-to-day activities of the Customer Contact Team to consistently achieve key performance measures and goals
• Improve overall sales proficiencies of team members to optimize booking opportunities
• Raise the bar in service delivery for Voice/email bookings and loyalty program member servicing
• Perform quality checks and closely monitor staff performance to identify, develop and conduct training based on specific needs

Requirements:

• Minimum 2 years experience in Call Centre operations or related field as a Team Leader or Supervisor Good interpersonal skills
• Excellent communication skills (spoken and written) in English and Putonghua (and/or Cantonese)
• Strong planning, organizing and presentation skills
• Experienced in conducting performance appraisal/feedback, identifying training needs, developing and conducting training modules
• Flexible with work schedule (may include weekends)

In return we reward your hard work with:

• Attractive monthly salary & benefits including shift meal and bonus.
• Extra commercial medical insurance
• Paid training provided. On line training cooperated with U.S.A eCornell opportunities offered
• Career growth opportunities.
• Opportunities for Complimentary Stay in Shangri-La Hotels
• Offer Annual Leave 12 days and 12 days Sick Leave with pay
• Offer Housing Allowance to Non-Guangzhou Residence

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香格里拉酒店管理集团介绍
  香格里拉酒店集团于1971年在新加坡创立，并在当地开办了间豪华酒店。时至今日，集团以香港为基地，在亚太、加拿大以及中东各主要城市经营超过80间豪华酒店及度假酒店。
集团也统一设立了两大客户体验&流程优化中心（Customer Engagement &Process Transformation）简称为CEPT，为全球香格里拉客户及香格里拉会员提供全天候的热线服务。

香格里拉客户体验&流程优化中心-中国（CEPT-CN）成立于2013年3月13日，直属于香格里拉管理集团， 毗邻广州国际会展中心，坐拥秀丽的绿茵庭院的广州香格里拉大公司内，拥有超过500平方的宽敞明亮的办公区域，设施完备的全球预订系统，主要负责来自中国区大陆、香港、台湾及澳门客人的电话及邮件的客户服务，为香格里拉的尊贵客人提供全球香格里拉公司与度假公司预订服务、香格里拉贵宾金环会会员服务并提供最优惠房价的保证。
     香格里拉酒店集团香格里拉客户体验&流程优化中心（中国）虚席以待，职位充满挑战，应聘者需工作积极主动，成熟稳重。香格里拉酒店集团现正在亚洲、中东、欧洲及北美地区扩展业务，这意味着香格里拉酒店集团为有工作热情的仁人志士提供更多就业机会，我们将在集团内部为您提供充足的职业发展机会。


有意者请上网申请：
• 可直接发送简历至”recruitment.rcn@shangri-la.com 进行申请，或直接关注我司官方微信公众号：shangrilaCEPT ，近距离了解我们。
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