Account Support
牛津（上海）咨询有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2016-12-04
- 工作地点：北京-东城区
- 招聘人数：1人
- 工作经验：1年经验
- 学历要求：本科
- 语言要求：英语 熟练 普通话 精通
- 职位月薪：6000-7999/月
- 职位类别：销售行政专员/助理 客服专员/助理
职位描述
职位描述：
PURPOSE OF THE JOB
To offer pre and post contract administrative support services to the Regional Account Managers and Regional Account Executives on behalf of OUP’s Global Academic Business (GAB) in relation to GAB’s Oxford journals, and online products and services in order that GAB achieves Library Sales targets in the applicable territory.
RESPONSIBILITIES
1. Undertake all day-to-day administrative tasks for Regional Account Managers and Regional Account Executives to ensure the team runs smoothly.
2. Oversee all account administration pre & post-agreement in order that licences and invoicing are accurately completed by GAB-UK Sales Support/ Customer Service teams and access promptly granted to ensure successful sales conversion.
3. Conduct market, gap, and usage research / analysis to support and improve the sales effort.
4. Act as a contact for agents / customers in the absence of relevant Account Manager; Cover Online Mailboxes to ensure that customer queries are answered in a timely manner.
5. Continually develop and review department procedures, making sure they are clearly recorded, consistently updated, and shared to ensure the efficient running of the account management team.
6. Maintain online access and Trials access for Consortia and other key customers; provide local technical support for all customers to ensure increasing value of our products through readership.
7. Assist with the organisation and follow-up of all events and conference trips to ensure their smooth running and to maximise sales effort.
8. Carry out basic ad hoc account activity in regions covered to ensure full advantage of all sales opportunities are taken.
QUALIFICATIONS
? Some previous experience in an administrative role ideally in publishing
? Excellent communication and interpersonal skills
? Educated to degree level or equivalent
? Highly skilled in using software packages such as Excel, with a proven aptitude to learn and work with new systems
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PURPOSE OF THE JOB
To offer pre and post contract administrative support services to the Regional Account Managers and Regional Account Executives on behalf of OUP’s Global Academic Business (GAB) in relation to GAB’s Oxford journals, and online products and services in order that GAB achieves Library Sales targets in the applicable territory.
RESPONSIBILITIES
1. Undertake all day-to-day administrative tasks for Regional Account Managers and Regional Account Executives to ensure the team runs smoothly.
2. Oversee all account administration pre & post-agreement in order that licences and invoicing are accurately completed by GAB-UK Sales Support/ Customer Service teams and access promptly granted to ensure successful sales conversion.
3. Conduct market, gap, and usage research / analysis to support and improve the sales effort.
4. Act as a contact for agents / customers in the absence of relevant Account Manager; Cover Online Mailboxes to ensure that customer queries are answered in a timely manner.
5. Continually develop and review department procedures, making sure they are clearly recorded, consistently updated, and shared to ensure the efficient running of the account management team.
6. Maintain online access and Trials access for Consortia and other key customers; provide local technical support for all customers to ensure increasing value of our products through readership.
7. Assist with the organisation and follow-up of all events and conference trips to ensure their smooth running and to maximise sales effort.
8. Carry out basic ad hoc account activity in regions covered to ensure full advantage of all sales opportunities are taken.
QUALIFICATIONS
? Some previous experience in an administrative role ideally in publishing
? Excellent communication and interpersonal skills
? Educated to degree level or equivalent
? Highly skilled in using software packages such as Excel, with a proven aptitude to learn and work with new systems
职能类别： 销售行政专员/助理 客服专员/助理
公司介绍
牛津(上海)咨询有限公司是牛津大学出版社(中国)有限公司在上海成立的外资全资企业，隶属英国牛津大学出版社,旨在弘扬牛津大学在科研/文化/教育上的崇高理想。为配合在华业务发展，现招聘如下人员。
We are both a department of the University of Oxford and a major international publishing organization with significant presence in Mainland China. We further the University’s objective of excellence in research, scholarship, and education by publishing worldwide. Our plans for the future necessitate our filling the following vacancy in Shanghai & Beijing.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all employees can thrive. We seek to employ a workforce representative of the markets that we serve, and encourage applications from people of all ethnic, cultural and social backgrounds.
We are both a department of the University of Oxford and a major international publishing organization with significant presence in Mainland China. We further the University’s objective of excellence in research, scholarship, and education by publishing worldwide. Our plans for the future necessitate our filling the following vacancy in Shanghai & Beijing.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all employees can thrive. We seek to employ a workforce representative of the markets that we serve, and encourage applications from people of all ethnic, cultural and social backgrounds.
联系方式
- Email：lynne.chen@oup.com
- 公司地址：地址：span北京市东城区东长安街1号东方广场东二办公楼