广州招聘

职位描述：
? Provide the CZV commercial organizations which are in the scope of clearing center a “single-point-contact” for handling the issue orders which requires central support.
? Manage requests for the orders which required central support in a structured and efficient way by speeding up and prioritizing resolution.
? Document and measure the orders which was handled by central support, which will serve as input to identify bigger/systematic issues
? Reducing and balancing work-load on the local Customer care teams and enable them to focus more on their routine works.
? Support commercial organization across the globe for their queries related to order entry and also on those orders which cannot be entered in standard systems.
? Support Rx labs to ensure all orders has been received and produced successfully.
? Incident clearing support should be provided to those orders which ends up with error messages.
? Order clarification and consultation should be provided to the sales organization and Rx lab network team.
? Ensure best practice systems and work flows are applied throughout the CCC structures.
? Measure, monitor, and improve performance of the CCC structures as per the agreed business targets.
? Play an important role in developing and maintaining the company’s image and reputation in the marketplace.

REQUIRED QUALIFICATIONS:
? Bachelor's degree or equivalent within a technical discipline (Optometry should be preferred).
? Good in English language (both speaking and writing).
? Should have hands on experience on ZEISS order entry tools.
? Should have basic knowledge about ZEISS Rx production process.
? Should have basic knowledge on ZEISS Rx calculation logic.
? Displays a high level of initiative with a strong focus on internal/external customer service and operational excellence.
? Proven ability to develop and maintain a culture of continuous improvement.
? A clear communicator with a consultative and inclusive style.
? Computer literate, including SAP, MS office. 举报 分享

公司简介：
卡尔蔡司集团(Carl Zeiss AG)是全球视光学和光电子工业领域知名的跨国公司，总部设在德国Oberkochen，旗下拥有四大事业群：半导体制造技术、工业质量与研究、光学消费品市场和医疗技术。作为光学领域的先驱，我们持续不断地探索未知领域。怀揣不懈追求卓越的极大热情，我们为客户创造价值，并激发世界以全新的方式进行视觉体验。
   卡尔蔡司光学科技（广州）有限公司是德国卡尔蔡司光学的全资子公司，2007年11月正式投产，投资总额2200万欧元，占地面积11,150平方米。应用全球***的自由成型加工技术，引领的创新为全球客户提供高品质处方镜片的加工中心。是集团***及***的车房、为欧洲、亚太地区和美国等供应高质量、低成本，提供具有竞争力的服务。