广州招聘

Call Center Manager is responsible for a team (Blended or Segmented) of Outbound, Inbound and Activations Telemarketing Associates. This includes Hiring, Training, and delivery of monthly Package Sales and Tour targets, Maintenance of Cost per Tour, and ensuring guests meet and follow Details of Participation as set by the company. Package Sales, Tour targets and CPT are based on Call Center Budget.

Call Center Manager should ensure that his team of Outbound, Inbound and Activations Telemarketing Associates represent Anantara and AVC in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package or preview will be required to attend a 90-120 minutes sales presentation on the benefits of shared ownership with Anantara Vacation Club. It is the Manager’s responsibility to oversee and ensure that each guest clearly understands the offer and is qualified to attend the presentation.

Key Responsibilities:

·         In conjunction with the Director/Assistant Director of Call Centre, develop a schedule to provide optimal performance in order to achieve budgeted numbers in relation to tours

·         Manage staff and package sales / activations while maintaining cost and efficiencies as per the marketing budget

·         Measure and report all key metrics expected from a call center: Bookings per Hour, Contact Rates, Packages Sold for respective destinations and for respective campaigns, costs, etc

·         Review performance of individuals and their relative package sales and identifies areas of improvement through coaching and training

·         Ensure outbound dials at a rate of at least 20 dials per hour and 3.5 hours per day per representative and meet all efficiency guidelines set forth

·         Ensure team members follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked

·         Ensure CRM use as well as all AVC Call Center flow of process and protocol are followed

·         Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation

·         Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such

·         Effectively manage Company assigned leads for maximum conversion to preview presentations

·         Liaise with Human Resources and Supervisor regarding recruitment advertisements for staff

·         Interview, hire and/ or provide ongoing training and motivation for new employees

·         Monitor all components of call center to ensure procedures remain uniform

·         To ensure promotional activity is such to meet the budget requirements in relation to tours and package sales

·         To ensure all promotional activity is such to meet the budget requirements in relation to cost and efficiencies

·         Display personal motivation and effort to assist in the smooth operations and profitable performance of all campaigns

·         Demonstrate willingness to seek new knowledge in the forms of management skills, motivating employees, morale building and sales techniques, through reading, researching and seminar attendance

·         Ensure that AVC standards are met in relationship to Team Values and Goals in dealing with internal and external contacts of AVC

·         Achieve specific monthly tours/ package sales/activations as required in the overall project budget

·         TO (Take Over)/Confirm phone presentations as necessary to assist Telesales Executives in closing packages and confirming information on all packages and guests is accurate and complete

·         Ensure that all Telesales Representatives are efficiently performing phone calls and tracking their respective guests through effective and timely call-backs

·         Ensure the Telesales Representatives are engaged and performing their respective minimum 20 dials per hour and achieving the package sales /activations objectives

·          Correspond with prospective clients through establish email protocol and templates

·         Processing the booking process in conjunction with Administration

·         Ensuring Superior Guest Experience

Job Specifications & Qualifications:

·         Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills

·         Previous telemarketing service experience preferred

·         Ability to work as a team player, in a personable and positive manner

·         Ability to work quickly and accurately in a high volume environment

·         Able to perform well under deadlines and respond well to an environment of constant change

·         Fluent in Cantonese and English/or Putonghua languages

Anantara Vacation Club (AVC) is Asia's leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店,及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。

Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with se Asia property's award for Best‘Shared Ownership Development’, and Arda's Best‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“产权共享发展”奖以及“新业主系列”奖。

Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators - Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国***的酒店、零售和餐饮运营商之一——美诺（minor）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。

“Due to AVC's rapid growth and success, we welcome dynamic competitive individuals who are eager to get excellent training and career opportunities in one of the fasting growing hospitality companies in Asia. Direct industry experience is not important. - our people have previously worked in many different areas including food & beverage, concierges, leisure & tourism, tour companies, tour guides, direct- sales, and off-site promotions.”
随着安纳塔拉度假会的快速成长和成功，我们热情期待渴望在一家急速发展亚洲业务的公司，为获得丰富的培训机会和良好的职业发展规划的充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业领域，包括餐饮业，礼兵及休闲度假旅游产业，导游及旅游公司，直接销售和现场推广等众多领域。

Our associates live and work in some of the world's most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali and Singapore.
我们的员工遍布世界上振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。

Line associate, supervisory, management and executive positions are available, in each of the following specialisations.
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会。

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