贵阳招聘

职位描述：
Accor Plus – Senior IT & Application Support Technician
Position: Full-time
Level / Experience: Junior / 5+ years
Starting Date: Oct /Nov 2017
Report to: Senior Systems Administrator Aspac
About Accor Plus
Accor Plus is a subsidiary of Accor Hotels – the world’s leading hotel group with over 3,700 properties throughout 92 countries. Accor Plus is Asia Pacific’s most expansive travel, dining and lifestyle program. Members enjoy more destinations and styles at over 700 hotels, resorts and holiday apartments across 18 countries in the Asia Pacific. For more information please visit: www.accorplus.com

Overview
The Senior IT & Application Support Technician role is an important administrative role that provides onsite and remote support for voice, data and business applications for Accor Plus business operations and development.

Primary Responsibilities
？ Lvl 2~3 support for operations (IT helpdesk & Voice)
？ Lvl 1~2 Support within Netsuite Business Application
？ Ensure Service desk SLAs are met
？ Delivering technical resolutions
？ Support Call centre solutions
？ Manage IT components for remote office closures and upgrades. Include short term site visits
？ Assist with budgeting, purchasing and rollout of Capex devices

 Require following technical & core capabilities:
？ Outstanding verbal and written English communication skills
？ Ticketing System Experience
？ Virtualization technologies (VMware or others)
？ Exposure to Cloud services and Wechat business solutions
？ Windows and Linux server administration experience
？ Windows workstations support and maintenance
？ Significant experience in troubleshooting IT systems
？ Proven track record working in a team environment

In addition, following areas is desirable:
● Cloud business solutions systems (Netsuite or others)
● ITIL V3 or KT
● CCNA or CCNP
● MPLS and SD WAN
● IP telephony Call centre

Key Criteria:
● Minimum 5 years working in IT
● 2 years basic experience working on Networks, WAN's and Data Services (Helpdesk background will also be considered beneficial);
● Basic understanding and support methods for the above technologies;
● Understanding of LAN and WAN infrastructures;

The ideal candidate will possess a passion for all things technical and enjoys providing high quality customer service.

Accor is one of the world's largest hotel and tourism group with more than 3,700 hotels and resorts in 90 countries, with the most comprehensive choice of hotel styles and locations. Our brands include Sofitel, Pullman, Grand Mercure, Novotel, Mercure, Ibis, Fairmont, Raffles and Swissotel etc.

雅高是全球快速发展的酒店管理和旅游集团之一，在90个国家拥有超过3,700家风格迥异的酒店。我们旗下品牌有索菲特、铂尔曼、美爵、诺富特、美居、宜必思、费尔蒙、悦榕庄、莱佛士和瑞士酒店等。

Accor currently has over 180 hotels operating in China making it the fastest growing hotel group in the region.

雅高目前在中国管理有超过180家酒店，是在中国地区快速发展的酒店集团之一。

Allegiance Business Consulting is an Accor owned Company and since its founding in 1994, has specialized in the sale and management of Accor Asia Pacific’s loyalty program, Accor Advantage Plus. In China the Accor Advantage Plus membership is primarily sold through the telemarketing activities conducted from our various Call Centers located in 11 different cities around China.

爱利琴商务咨询有限公司是一家雅高集团的下属公司，建于1994年，专注于雅高集团亚太地区忠诚会员项目 – 雅高A佳卡的发展和管理。雅高A佳会籍主要由位于十一个不同城市的电话中心通过电话销售的模式在中国市场进行推广。

The strength of our product and our professional management culture has resulted in continual year-on-year growth in both member numbers and revenue. Due to our success, Accor Advantage Plus is now the largest membership of its kind in the region and 2019 will see our operations continue to grow and expand.

我们强大的产品优势和我们专业的管理文化是我们会员数量和业绩每年不断增长的重要因素。如今，雅高A佳卡已是亚太区同类产品中成功的会籍之一，在2019年，我们将继续不断的增长和扩大。

For more information please look into our website: ***************** or *******************
更多详情, 请访我们的网站: ***************** or *******************