房务员 Attendant, Rooms
广西阳朔县益田置业有限公司
- 公司规模：50-150人
- 公司性质：外资（非欧美）
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-06-30
- 工作地点：桂林
- 招聘人数：8人
- 职位月薪：2000-2999/月
- 职位类别：客房服务员/楼面服务员
职位描述
职位描述：
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Main Duties & Responsibilities
主要职责
？ Cleans and maintains guest rooms and guest corridors according to set standards and procedures.
按照既定标准和工作程序，对客房和走廊进行清洁。
？ Replenishes guest supplies.
补充客用品。
？ Ensures guest services specified by superiors and guests requests are promptly and courteously met.
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
？ Reports damage or malfunction in hotel rooms to superior.
向上级汇报酒店客房内的损坏或故障情况。
？ Maintains equipment in proper state of cleanliness and repair.
保证设备的清洁和修缮。
？ Maintains a section room report.
完成区域客房报告。
？ Maintains a daily room checklist.
完成每日客房检查工作单。
？ Meets with superior and takes on daily assigned tasks.
与上级会面并承担每日分配的任务。
？ Reports and submits lost and found articles to superior immediately.
及时向上级汇报和上交与客人遗失物品。
？ Report guest complaints to superior immediately.
及时向上级汇报客人的投诉。
？ Reports unusual behavior/activities on floors to supervisor.
向上级汇报楼层里的反常行为和活动。
？ Records room status in allocated section accurately.
准确记录在划定的区域内的房间情况。
？ Complies with hotel’s health, safety and hygiene policy.
遵守酒店的健康、安全和卫生政策。
？ Adheres to personal grooming and hygiene standards.
保持个人仪容和卫生标准。
？ Attends meetings and training sessions as required.
按要求参加会议和培训活动。
？ Carry out valet services when required including delivery of linen or processing laundry orders.
如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等
Career Competencies
工作能力
？ Communication
沟通
o Communicates effectively with colleagues
同事之间保持有效的沟通
o Expresses ideas in a clear and understandable way
明白并理解上司及客户的要求
？ Service Mindset
服务意识
o Always puts the needs of the guest first
永远以客人需求为先
o Ensures guests' needs are met, seeking assistance where needed
给客人呈现出友好及专业的印象
？ Teamwork and Collaboration
团队协作
o Works well with others - asks for help and offers support when needed
给予同事帮助并也能得到团队的支持
？ Process and Project Management
进程及项目管理
o Follows standard procedures and performs job efficiently
根据标准工作流程高效的执行相关工作
？ Problem Solving
解决问题
o Finds solutions to day-to-day challenges
根据日常遇到的问题给出解决方案
？ Change and Innovation
变革与创新
o Is calm and focused during times of change or uncertainty
是否能冷静专注地面对未知的变化
o Comes up with ideas for improvement
提出相应的改进方法
？ Professional Development
专业技能发展
o Always looks for opportunities to improve skills
总是寻求机会去发展相关专业技能
？ Values
价值观
o Understands and performs job in line with our core values
理解公司核心价值并能在工作中与核心价值保持一致
职能类别： 客房服务员/楼面服务员
公司介绍
Amari Yangshuo, ONYX Hospitality Group’s first Amari hotel in China, was topped off recently. The construction and development of this 73-room property is progressing on schedule with plans to open in the first half of 2017.
There is an ancient Chinese saying: “The landscape of Guilin is the most beautiful in the world, but the landscape of Yangshuo is the most beautiful in Guilin.”
Calling this beautiful city home, Amari Yangshuo stands right next to the popular West Street, one of the oldest streets in Guilin, Guangxi, and has a direct view of the waterfront, iconic love bridge and karst peaks. This four-storey hotel combines local Oriental influences with Thai-style design and was developed by Shenzhen Yitian Group Co., Ltd. as part of the exciting Yitian West Street development.
In addition to launching the first Amari hotel in China, ONYX Hospitality Group is also proud to introduce Amaya Food Gallery, the hotel’s restaurant, which will also make its debut in the country. Being an Amari brand concept inspired by the well-loved street food markets of Asia, the 360-square-metre Amaya Food Gallery is an all-day dining venue located within Amari Yangshuo. The Gallery was designed using rich colours and vibrant textures to present food choices from across Asia with interactive open kitchens that will take guests on a journey of gourmet discovery.
阳朔阿玛瑞酒店，ONYX集团在中国的第一家阿玛瑞酒店已于近期完工了。这家73间房间的物业进展顺利，计划在2017年上半年开业。
正如中国古老的谚语所说，桂林山水甲天下，阳朔堪称甲桂林。
在这个美丽宜居的城市，阳朔阿玛瑞酒店坐落在广西桂林的西街，可以直观水景，眺瞰爱桥和喀斯特峰。这座结合了当地东方印象与泰国风情的四层酒店是由深圳益田集团有限公司开发的，同时也是整个西街益田发展项目的一部分。
除了启动中国第一家阿玛瑞酒店之外，ONYX酒店集团还自豪地推出酒店的餐饮品牌- Amaya Food Gallery(食代广场)，也将在中国首次亮相。作为一个阿玛瑞旗下的副牌，其灵感源于广受喜爱的亚洲街头食品市场，360平方米的Amaya Food Gallery(食代广场)将作为阳朔阿玛瑞酒店的全日餐厅。餐厅的设计使用丰富的色彩和充满活力的纹理，可互动的开放式厨房传递出各种的亚洲精选美食为客人开启美食探索之旅。
应聘电话：0773-6978829，6978830
There is an ancient Chinese saying: “The landscape of Guilin is the most beautiful in the world, but the landscape of Yangshuo is the most beautiful in Guilin.”
Calling this beautiful city home, Amari Yangshuo stands right next to the popular West Street, one of the oldest streets in Guilin, Guangxi, and has a direct view of the waterfront, iconic love bridge and karst peaks. This four-storey hotel combines local Oriental influences with Thai-style design and was developed by Shenzhen Yitian Group Co., Ltd. as part of the exciting Yitian West Street development.
In addition to launching the first Amari hotel in China, ONYX Hospitality Group is also proud to introduce Amaya Food Gallery, the hotel’s restaurant, which will also make its debut in the country. Being an Amari brand concept inspired by the well-loved street food markets of Asia, the 360-square-metre Amaya Food Gallery is an all-day dining venue located within Amari Yangshuo. The Gallery was designed using rich colours and vibrant textures to present food choices from across Asia with interactive open kitchens that will take guests on a journey of gourmet discovery.
阳朔阿玛瑞酒店，ONYX集团在中国的第一家阿玛瑞酒店已于近期完工了。这家73间房间的物业进展顺利，计划在2017年上半年开业。
正如中国古老的谚语所说，桂林山水甲天下，阳朔堪称甲桂林。
在这个美丽宜居的城市，阳朔阿玛瑞酒店坐落在广西桂林的西街，可以直观水景，眺瞰爱桥和喀斯特峰。这座结合了当地东方印象与泰国风情的四层酒店是由深圳益田集团有限公司开发的，同时也是整个西街益田发展项目的一部分。
除了启动中国第一家阿玛瑞酒店之外，ONYX酒店集团还自豪地推出酒店的餐饮品牌- Amaya Food Gallery(食代广场)，也将在中国首次亮相。作为一个阿玛瑞旗下的副牌，其灵感源于广受喜爱的亚洲街头食品市场，360平方米的Amaya Food Gallery(食代广场)将作为阳朔阿玛瑞酒店的全日餐厅。餐厅的设计使用丰富的色彩和充满活力的纹理，可互动的开放式厨房传递出各种的亚洲精选美食为客人开启美食探索之旅。
应聘电话：0773-6978829，6978830
联系方式
- 公司地址：上班地址：广西桂林市阳朔县阳朔镇