管家部经理 Manager, Housekeeping
广西阳朔县益田置业有限公司
- 公司规模：50-150人
- 公司性质：外资（非欧美）
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-03-11
- 工作地点：桂林
- 招聘人数：1人
- 职位月薪：8000-9999/月
- 职位类别：管家部经理/主管
职位描述
职位描述：
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Main Duties & Responsibilities
主要职责
？ Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.
监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。
？ Schedules routine inspections of all Housekeeping areas by/with the Assistant Housekeeping Manager and other supervisory personnel.
制定与客房部副经理及其它管理人员一起视察客房部工作的时间安排
？ Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。
？ Manages deep cleaning schedules.
管理深度大清扫日程安排。
？ Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。
？ Informs other departments of Housekeeping matters that concern them, particularly the Engineering department, the Front Office department, and the Sales department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate.
向其它部门通报客房部与其有关的事项，特别是工程部、前厅部和销售部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
？ Establishes and maintains effective human relations and works with human resources to ensure that team members’ performance is effectively managed.
建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。
？ Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel.
保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。
？ Conducts regular department meetings.
定期召开部门会议。
？ Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs.
在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
？ Supervises outside contractors to ensure contractual compliance.
对外来承包商进行监督，以确保合同合规。
？ Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。
？ Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.
准备在紧急情况下完成分派给的任务，如在火灾、停电和炸弹威胁事件期间。
？ Works with Human Resources on manpower planning and management needs.
和人力资源部一起进行人力规划和管理需求。
？ Plans for future staffing needs.
针对员工未来需要作计划。
？ Prepares a labor efficient work schedule in line with labour laws and property requirements.
制订有效的工作进度表并符合劳动法及物业需要。
？ Approves leave after considering property requirements.
在考虑物业需要后批准员工放假。
？ Recruits in line with company guidelines.
员工聘请需符合物业的指导方针。
？ Prepares detailed induction programs for new staff.
为新员工准备详细的介绍资料。
？ Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
保存一套全面的, 现有的及客人关注的部门标准及程序，并监督其完成。
？ Ensures training needs analysis of Housekeeping staff is carried out and training programs are designed and implemented to meet needs.
分析工程部员工的培训需要并确定制订和执行的培训计划能适合其需要。
？ Conducts probation and formal performance appraisal in line with company guidelines.
对试用期转证员工和正式员工评估表现，需符合物业的指导方针。
？ Maintains up to date staff records and approves leave requests etc.
保存最新的员工记录并批准假期申请等。
？ Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
指导， 劝告及训练员工， 提供建设性的反馈从而提高表现。
？ Regularly communicates with staff and maintains good relations.
与员工定期沟通和保持良好关系。
？ Works with Finance Manager in the preparation and management of the Department’s budget.
和财务经理一起编制和管理部门预算。
？ Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the total budget.
根据财务部预算设定的财务参数，管理有可测量目标的有效的成本预算。
？ Manage the Department’s expenses.
控制部门开支。
？ Prepare financial performance reports.
准备财政执行情况报表。
？ Provide input with the Property’s Executive Committee for the strategic plan of the property.
为物业的行政管理委员关于物业的策略计划提供意见。
Career Competencies
工作能力
？ Goal Setting
目标设定
o Sets challenging but achievable goals for self
为自我设定极具挑战但可达成的目标
？ Communication
沟通
o Communicates effectively with colleagues
同事之间保持有效的沟通
o Can express a convincing argument to support views
能够提供令人信服的辩驳来支持自己的论点
？ Service Mindset
服务意识
o Always puts the needs of the guest first
永远以客人需求为先
o Resolves guests concerns, seeking assistance where needed
解决客人的疑问，在需要时寻求帮助
？ Teamwork and Collaboration
团队协作
o Works well with others - asks for help and offers support when needed
给予同事帮助并也能得到团队的支持
？ Process and Project Management
进程及项目管理
o Follows standard procedures and performs job efficiently
根据标准工作流程高效的执行相关工作
o Handles unexpected changes well
能够处理计划外的变化
？ Problem Solving
解决问题
o Can solve routine problems with little or no supervision
能在有限的或没有监管的情况下处理好日常工作
？ Management and Leadership
管理及领导力
o Where appropriate, supervises the work of others well
能够在恰当时机出现并监督团队成员高效的完成项目
o Takes full responsibility for final decisions
能够为最终的结果负责
？ Mentoring and Coaching
指导及培训
o Actively coaches others
积极的指导团队成员
？ Change and Innovation
变革与创新
o Is calm and focused during times of change or uncertainty
是否能冷静专注地面对未知的变化
o Comes up with ideas for improvement
提出相应的改进方法
？ Professional Development
专业技能发展
o Always looks for opportunities to improve skills
总是寻求机会去发展相关专业技能
？ Values
价值观
o Consistently acts in line with our core values
在行动中总是与公司核心价值保持一致
职能类别： 管家部经理/主管
公司介绍
Amari Yangshuo, ONYX Hospitality Group’s first Amari hotel in China, was topped off recently. The construction and development of this 73-room property is progressing on schedule with plans to open in the first half of 2017.
There is an ancient Chinese saying: “The landscape of Guilin is the most beautiful in the world, but the landscape of Yangshuo is the most beautiful in Guilin.”
Calling this beautiful city home, Amari Yangshuo stands right next to the popular West Street, one of the oldest streets in Guilin, Guangxi, and has a direct view of the waterfront, iconic love bridge and karst peaks. This four-storey hotel combines local Oriental influences with Thai-style design and was developed by Shenzhen Yitian Group Co., Ltd. as part of the exciting Yitian West Street development.
In addition to launching the first Amari hotel in China, ONYX Hospitality Group is also proud to introduce Amaya Food Gallery, the hotel’s restaurant, which will also make its debut in the country. Being an Amari brand concept inspired by the well-loved street food markets of Asia, the 360-square-metre Amaya Food Gallery is an all-day dining venue located within Amari Yangshuo. The Gallery was designed using rich colours and vibrant textures to present food choices from across Asia with interactive open kitchens that will take guests on a journey of gourmet discovery.
阳朔阿玛瑞酒店，ONYX集团在中国的第一家阿玛瑞酒店已于近期完工了。这家73间房间的物业进展顺利，计划在2017年上半年开业。
正如中国古老的谚语所说，桂林山水甲天下，阳朔堪称甲桂林。
在这个美丽宜居的城市，阳朔阿玛瑞酒店坐落在广西桂林的西街，可以直观水景，眺瞰爱桥和喀斯特峰。这座结合了当地东方印象与泰国风情的四层酒店是由深圳益田集团有限公司开发的，同时也是整个西街益田发展项目的一部分。
除了启动中国第一家阿玛瑞酒店之外，ONYX酒店集团还自豪地推出酒店的餐饮品牌- Amaya Food Gallery(食代广场)，也将在中国首次亮相。作为一个阿玛瑞旗下的副牌，其灵感源于广受喜爱的亚洲街头食品市场，360平方米的Amaya Food Gallery(食代广场)将作为阳朔阿玛瑞酒店的全日餐厅。餐厅的设计使用丰富的色彩和充满活力的纹理，可互动的开放式厨房传递出各种的亚洲精选美食为客人开启美食探索之旅。
应聘电话：0773-6978829，6978830
There is an ancient Chinese saying: “The landscape of Guilin is the most beautiful in the world, but the landscape of Yangshuo is the most beautiful in Guilin.”
Calling this beautiful city home, Amari Yangshuo stands right next to the popular West Street, one of the oldest streets in Guilin, Guangxi, and has a direct view of the waterfront, iconic love bridge and karst peaks. This four-storey hotel combines local Oriental influences with Thai-style design and was developed by Shenzhen Yitian Group Co., Ltd. as part of the exciting Yitian West Street development.
In addition to launching the first Amari hotel in China, ONYX Hospitality Group is also proud to introduce Amaya Food Gallery, the hotel’s restaurant, which will also make its debut in the country. Being an Amari brand concept inspired by the well-loved street food markets of Asia, the 360-square-metre Amaya Food Gallery is an all-day dining venue located within Amari Yangshuo. The Gallery was designed using rich colours and vibrant textures to present food choices from across Asia with interactive open kitchens that will take guests on a journey of gourmet discovery.
阳朔阿玛瑞酒店，ONYX集团在中国的第一家阿玛瑞酒店已于近期完工了。这家73间房间的物业进展顺利，计划在2017年上半年开业。
正如中国古老的谚语所说，桂林山水甲天下，阳朔堪称甲桂林。
在这个美丽宜居的城市，阳朔阿玛瑞酒店坐落在广西桂林的西街，可以直观水景，眺瞰爱桥和喀斯特峰。这座结合了当地东方印象与泰国风情的四层酒店是由深圳益田集团有限公司开发的，同时也是整个西街益田发展项目的一部分。
除了启动中国第一家阿玛瑞酒店之外，ONYX酒店集团还自豪地推出酒店的餐饮品牌- Amaya Food Gallery(食代广场)，也将在中国首次亮相。作为一个阿玛瑞旗下的副牌，其灵感源于广受喜爱的亚洲街头食品市场，360平方米的Amaya Food Gallery(食代广场)将作为阳朔阿玛瑞酒店的全日餐厅。餐厅的设计使用丰富的色彩和充满活力的纹理，可互动的开放式厨房传递出各种的亚洲精选美食为客人开启美食探索之旅。
应聘电话：0773-6978829，6978830
联系方式
- 公司地址：上班地址：广西桂林市阳朔县阳朔镇