WFM RTA - REPM GSC China
汇丰环球客户服务（广东）有限公司佛山分公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：金融/投资/证券
职位信息
- 发布日期：2017-04-15
- 工作地点：佛山-南海区
- 招聘人数：1人
- 学历要求：大专
- 语言要求：英语 精通
- 职位月薪：6000-10000/月
- 职位类别：业务分析经理/主管 业务分析专员/助理
职位描述
职位描述：
Some Careers grow faster than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
HSBC Operations, Services and Technology
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
Global Service Delivery
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
Aligning and distributing the overall business service operations resourcing to optimize the Service Levels / PLAs defined
Tracking and scheduling of unplanned and ad-hoc activities either by way of requests from staff or by way of impact to the area supported.
Build strong relationships, adopting a joined up approach, to deliver business requirements at pace and with minimum conflict.
Maintain contact with stakeholders to identify and communicate business performance, status and potential risks.
Drive a high performance culture through strong leadership and effective people management.
Assign responsibilities to direct reports providing them with the direction and confidence to deliver results.
Acting as a Subject Matter Expert to support the wider business to ensure commonality and consistency of solutions.
Ensure Planning & Service Management processes are effective and propose improvements/efficiencies as required.
Compliance with external regulatory requirements, internal control standards and group compliance policy.
Timely implementation recommendations made by internal/external auditors and external regulators.
Sound understanding of GSC and Business services dynamics
Detailed knowledge of REPM workflow tools and solutions
Sound knowledge on WFM tools and methodology and best practice techniques.
Proficient in MS Office
Proven planning and service management skills and experience.
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem solving ability
Proven judgmental skills to identify and resolve problems
Experience of managing resources using appropriate systems, tools, communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business, seeing the wider implications at all stages
Navigating – Understanding and translating the immediate business strategy into own team and aligning direction accordingly.
Aspiring – Being ambitious about providing the highest standards of delivery and embedding these in the team
Driving – Setting stretching goals for self and team and delivering them with courage and tenacity
Mobilising - Authentically engaging with one’s team, colleagues and customers to deliver at pace
Sustaining – Making considered decisions that protect and enhance HSBC values, reputation and business
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***
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Some Careers grow faster than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
HSBC Operations, Services and Technology
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
Global Service Delivery
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
Aligning and distributing the overall business service operations resourcing to optimize the Service Levels / PLAs defined
Tracking and scheduling of unplanned and ad-hoc activities either by way of requests from staff or by way of impact to the area supported.
Build strong relationships, adopting a joined up approach, to deliver business requirements at pace and with minimum conflict.
Maintain contact with stakeholders to identify and communicate business performance, status and potential risks.
Drive a high performance culture through strong leadership and effective people management.
Assign responsibilities to direct reports providing them with the direction and confidence to deliver results.
Acting as a Subject Matter Expert to support the wider business to ensure commonality and consistency of solutions.
Ensure Planning & Service Management processes are effective and propose improvements/efficiencies as required.
Compliance with external regulatory requirements, internal control standards and group compliance policy.
Timely implementation recommendations made by internal/external auditors and external regulators.
Sound understanding of GSC and Business services dynamics
Detailed knowledge of REPM workflow tools and solutions
Sound knowledge on WFM tools and methodology and best practice techniques.
Proficient in MS Office
Proven planning and service management skills and experience.
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem solving ability
Proven judgmental skills to identify and resolve problems
Experience of managing resources using appropriate systems, tools, communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business, seeing the wider implications at all stages
Navigating – Understanding and translating the immediate business strategy into own team and aligning direction accordingly.
Aspiring – Being ambitious about providing the highest standards of delivery and embedding these in the team
Driving – Setting stretching goals for self and team and delivering them with courage and tenacity
Mobilising - Authentically engaging with one’s team, colleagues and customers to deliver at pace
Sustaining – Making considered decisions that protect and enhance HSBC values, reputation and business
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***
职能类别： 业务分析经理/主管 业务分析专员/助理
公司介绍
About HSBC
HSBC is one of the world's largest banking and financial services organizations. with more than 6,200 offices in both established and emerging markets, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions. we serve around 52 million customers through our four global businesses: retail banking and wealth management, commercial banking, global banking and markets, and global private banking. our network covers 74 countries and territories in europe, the asia-pacific region, the middle east, africa, north america and latin america. our aim is to be acknowledged as the world’s leading international bank. listed on the london, China hong kong, new york, paris and bermuda stock exchanges, shares in HSBC holdings plc are held by about 216,000 in 129 countries and territories.
HSBC In China
As one of the largest global banking and financial services organisations, HSBC Group provides a comprehensive range of financial services to around 100 million customers in the world. To cope with the Group’s strategy to drive shareholder value, the Group Service Centres in Guangdong, China are providing a full range of best-in-class professional services to four customer groups of Personal Financial Services, Commercial Banking, Global Banking and Markets, and Global Private Banking. The clientele covers HSBC entities in China Hong Kong, China Macau, Bermuda, the United States, the United Kingdom, Canada, Area Office China, Singapore, Japan and Asia Pacific region.
YOUR Career Development With HSBC
HSBC is an equal opportunity employer. we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. joining hsbc, you will have not only a stable job, but also a top international financial career development platform.
YOUR Best Place To Work
Various courses and training programs in leadership and management, language and communication, professional financial skills
Competitive compensation and benefit schemes
International financial career development platform
Diversity and inclusiveness corporate culture
Integrity and professionalism
汇丰在中国
汇丰集团是全球最大的银行及金融服务机构之一，在伦敦、香港、纽约、巴黎和百慕大股票交易市场上市。我们通过四大环球业务：零售银行及财富管理、工商金融服务、环球银行及资本市场，以及环球私人银行，为全球约4,600万客户提供服务。汇丰集团总部位于伦敦，根基深厚的业务及国际网络遍及全球71个国家和地区，共设有约4400个办事处。我们的目标，是被公认为世界领先及最受推崇的国际银行。
你在汇丰的职业发展
汇丰致力于提供平等就业机会，珍惜每个雇员的多样性、想法、观点、洞察力以及他们对工作场所创造的价值。成为汇丰的一员，你拥有的不仅是一份稳定的工作，更是一个顶尖金融领域国际化职业发展平台。
领导和管理培训，语言和专业金融技能课程
具市场竞争力的外资薪酬福利
顶尖金融领域的国际化职业平台多元化及具包容性的企业文化
正直诚信的专业态度
HSBC is one of the world's largest banking and financial services organizations. with more than 6,200 offices in both established and emerging markets, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions. we serve around 52 million customers through our four global businesses: retail banking and wealth management, commercial banking, global banking and markets, and global private banking. our network covers 74 countries and territories in europe, the asia-pacific region, the middle east, africa, north america and latin america. our aim is to be acknowledged as the world’s leading international bank. listed on the london, China hong kong, new york, paris and bermuda stock exchanges, shares in HSBC holdings plc are held by about 216,000 in 129 countries and territories.
HSBC In China
As one of the largest global banking and financial services organisations, HSBC Group provides a comprehensive range of financial services to around 100 million customers in the world. To cope with the Group’s strategy to drive shareholder value, the Group Service Centres in Guangdong, China are providing a full range of best-in-class professional services to four customer groups of Personal Financial Services, Commercial Banking, Global Banking and Markets, and Global Private Banking. The clientele covers HSBC entities in China Hong Kong, China Macau, Bermuda, the United States, the United Kingdom, Canada, Area Office China, Singapore, Japan and Asia Pacific region.
YOUR Career Development With HSBC
HSBC is an equal opportunity employer. we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. joining hsbc, you will have not only a stable job, but also a top international financial career development platform.
YOUR Best Place To Work
Various courses and training programs in leadership and management, language and communication, professional financial skills
Competitive compensation and benefit schemes
International financial career development platform
Diversity and inclusiveness corporate culture
Integrity and professionalism
汇丰在中国
汇丰集团是全球最大的银行及金融服务机构之一，在伦敦、香港、纽约、巴黎和百慕大股票交易市场上市。我们通过四大环球业务：零售银行及财富管理、工商金融服务、环球银行及资本市场，以及环球私人银行，为全球约4,600万客户提供服务。汇丰集团总部位于伦敦，根基深厚的业务及国际网络遍及全球71个国家和地区，共设有约4400个办事处。我们的目标，是被公认为世界领先及最受推崇的国际银行。
你在汇丰的职业发展
汇丰致力于提供平等就业机会，珍惜每个雇员的多样性、想法、观点、洞察力以及他们对工作场所创造的价值。成为汇丰的一员，你拥有的不仅是一份稳定的工作，更是一个顶尖金融领域国际化职业发展平台。
领导和管理培训，语言和专业金融技能课程
具市场竞争力的外资薪酬福利
顶尖金融领域的国际化职业平台多元化及具包容性的企业文化
正直诚信的专业态度