Reservation Agent 预订文员
佛山市顺德区美的房产有限公司美的万豪酒店
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：酒店/旅游
职位信息
- 发布日期：2014-05-28
- 工作地点：佛山
- 招聘人数：若干
- 职位月薪：面议
- 职位类别：预定员
职位描述
Job Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
公司介绍
Owned by Shunde Midea Real Estate Co. Ltd, the member of Midea Real Estate Group, and managed by Marriott International Inc., the Shunde Marriott Hotel is conveniently located within Midea Plaza shopping center, in the eastern area of Daliang, and adjacent to Shunfeng Mountain Park. With its unique location, the hotel is quite accessible and there are 258 tastefully decorated rooms for you to enjoy a spectacular view. Also, you can enjoy first class amenities and services: take a dip in the indoor swimming pool, work out at the fitness center and relax in the Spa. There are four on-site restaurants in our hotel to ensure you have plenty of culinary choices.
顺德美的万豪酒店由美的地产成员集团顺德美的房产有限公司投资兴建、美国万豪国际集团经营管理。酒店位于大良东区美的广场，毗邻风景优美的顺峰山公园，环境宜人，交通便利，并拥有258间精致豪华客房及套房将城市美景尽收眼底。酒店同时配备一流的配套设施：室内游泳池、休闲健身中心和水疗中心，是喧嚣城市中令人彻底放松的好去处。还有4间极具风味的酒店特色餐厅，满足宾客更多的美食需求。
As the sole International Hotel Management Company listed in Fortune 500, Marriott International Inc. manages more than 3,900 hotels in 70 countries and areas all over the world. This on-going and ever increasing success is based on the philosophy established more than 80 years ago by our Founder, Mr. JW Marriott:“If you take good care of your associates, they’ll take good care of your customers.”
作为一家国际顶尖酒店管理集团，万豪集团经过80多年的发展，目前在全球70个国家和地区管理超过3,900家酒店，是世界500强排行榜中唯一的酒店管理公司。万豪先生的理念“如果你照顾好你的同事，他们将悉心照顾你的客人”，这是我们成功发展的基石。
We invite those who are passionate about the hospitality industry to join an innovative and energetic team. By applying the Marriott International company culture, we provide you with not only competitive compensation and benefits, but also a satisfying career that will reward your abilities and fulfill your potential.
顺德美的万豪酒店现诚挚邀请有志于酒店服务业人士加盟，我们秉承万豪集团“关爱”这一永恒信念，为员工提供具有竞争力的薪酬福利及长远的职业规划，集团将为所有员工提供一个多元而平等的工作环境，集团内多家姐妹酒店更将为员工提供广阔的发展空间。
What you gain here would be much more than a job.
在这里，您得到的将不仅是一份工作，更会是一份职业。
JOIN MARRIOTT! Open your doors to a world of opportunity!
万豪期待您的加入，世界机遇之门将为您开启！
顺德美的万豪酒店由美的地产成员集团顺德美的房产有限公司投资兴建、美国万豪国际集团经营管理。酒店位于大良东区美的广场，毗邻风景优美的顺峰山公园，环境宜人，交通便利，并拥有258间精致豪华客房及套房将城市美景尽收眼底。酒店同时配备一流的配套设施：室内游泳池、休闲健身中心和水疗中心，是喧嚣城市中令人彻底放松的好去处。还有4间极具风味的酒店特色餐厅，满足宾客更多的美食需求。
As the sole International Hotel Management Company listed in Fortune 500, Marriott International Inc. manages more than 3,900 hotels in 70 countries and areas all over the world. This on-going and ever increasing success is based on the philosophy established more than 80 years ago by our Founder, Mr. JW Marriott:“If you take good care of your associates, they’ll take good care of your customers.”
作为一家国际顶尖酒店管理集团，万豪集团经过80多年的发展，目前在全球70个国家和地区管理超过3,900家酒店，是世界500强排行榜中唯一的酒店管理公司。万豪先生的理念“如果你照顾好你的同事，他们将悉心照顾你的客人”，这是我们成功发展的基石。
We invite those who are passionate about the hospitality industry to join an innovative and energetic team. By applying the Marriott International company culture, we provide you with not only competitive compensation and benefits, but also a satisfying career that will reward your abilities and fulfill your potential.
顺德美的万豪酒店现诚挚邀请有志于酒店服务业人士加盟，我们秉承万豪集团“关爱”这一永恒信念，为员工提供具有竞争力的薪酬福利及长远的职业规划，集团将为所有员工提供一个多元而平等的工作环境，集团内多家姐妹酒店更将为员工提供广阔的发展空间。
What you gain here would be much more than a job.
在这里，您得到的将不仅是一份工作，更会是一份职业。
JOIN MARRIOTT! Open your doors to a world of opportunity!
万豪期待您的加入，世界机遇之门将为您开启！