Quality Engineer Customer Care/ 客诉处理质量工程师
马瑞利汽车照明系统(佛山)有限公司
- 公司规模:5000-10000人
- 公司性质:外资(欧美)
- 公司行业:汽车零配件
职位信息
- 发布日期:2014-04-27
- 工作地点:佛山
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:面议
- 职位类别:汽车质量管理 质量管理/测试工程师(QA/QC工程师)
职位描述
Job Responsibility:
1.1 Series support and execution “Customer Quality Management” (start of production to end of
production).
- Continuous controlling and monitoring of product quality at customer site.
- Mutual coordination of overlapping tasks from the other quality management areas.
- Coordination and responsibility for external complaint handling (customer).
- Support for company during series production in respect of quality-relevant topics.
- Monitoring of customer quality by means of monitoring the performance of receiving inspection done
by customer, customer visits and where applicable process feedback.
- Compiling, preparing and coordinating the monthly quality report i.e 0km/Field defects.
1.2 Personnel management
- Resident engineer management
- Sorting team management
2. Activities
2.1 Quality planning
- Agreement of limiting samples with customer in the case of visual inspection characteristics.
- Quality activity planning.
2.2 Complaint management
- Assessment of testing and inspection results from the receiving inspection done by customer, of
processing problems in production or of customer complaints.
- Investigation and failure analysis in the event of non-conforming parts and components.
- Initiation of immediate actions, such as warehouse quarantine, warehouse inspection, sorting. Initiation
of complaints directed at customer. Requesting and assessment of root cause analyses (such as 8D
method), corrective and remedial actions and proofs of effectiveness.
- Preparing, verifying and executing 8D defect report on customer complaints.
- Execution of quality meetings with customer.
- Other tasks as assigned by the superior leader
2.3 Comprehensive quality work in series support, examples:
- Preparation, coordination and presentation for the quality management system during customer quality
evaluation. Definition and monitoring of all required actions such as releases, document changes and
information to production during the introductory phase.
- Assessment and monitoring of concessions.
- Quality responsibility for samples delivered to customer after the SOP. Support to compilation of reports,
analyses and statistics. Assessment and release of for example: ISIR (initial sample inspection report),
PPAP and product histories.
- Participation in coordination meetings to control production and deliveries to customers.
- Assessment of quality performance (e.g. number of complaints and complaint response time,
development of PPM failures etc). Agreement of improvement actions with the customer and monitoring
their execution.
2.4 Continuous improvement within the product quality sphere of responsibility.
- Planning and cooperation in the introduction of data processing solutions.
- Definition and agreement of quality objectives.
2.5 Personnel (Sorting team)
- Definition of required tasks, fields of responsibility and competence.
Technical supervision and coordination of employee tasks.
Execution of regular safety instruction.
Ensuring adherence to work regulations.
Execution of personnel-related administrative functions
Induction of new employees, compilation of induction program.
Execution of employee assessments, agreement of targets. Promotion of employee qualification,
assessment of the effectiveness of completed training measures.
2.6 Other tasks
Technical representation of the quality manager in questions of preventive quality assurance.
Authority
Job Qualification:
1. Professional experience:
- At least 3 years working in quality assurance
- Language skills: Chinese and English
2. Technical expertise:
- Dimensional metrology, optics, pneumatics and physical test methods. Basic grounding in electronics,
plastics testing technology
- Production processes: Plastic injection molding, assembly technology, physical and chemical surface
coatings.
- General and specific customer quality requirements (e.g. ISO/TS 16949, ISO 9001, QS9000, ISO14001,
VDA 6, ANIFA, knowledge of the QS9000 series QMSA, SPC, FMEA, APQP, PPAP etc..)
- Application of statistical techniques such as SPC
- Negotiating skills and conflict resolution.
公司介绍
Calsonic Kansei和Magneti Marelli于2019年5月合并,汇集了来自意大利和日本的两家成功的全球汽车制造商,它们在创新和卓越制造(Monozukuri)方面享誉全球。
MARELLI在欧洲,日本,美洲和亚太地区的170个设施和研发中心中运营,并在日本琦玉和意大利科贝塔设有运营总部,在全球拥有约62,000名员工。
我们的使命是通过与客户和合作伙伴合作,创造一个更安全,更绿色,更紧密连接的世界,改变出行的未来。
MARELLI is one of the world’s leading global independent suppliers to the automotive sector.
Calsonic Kansei and Magneti Marelli merged in May 2019, bringing together two successful global automakers from Italy and Japan, which have a global reputation for innovation and manufacturing excellence (monozukuri).
Marelli operates in 170 facilities and R & D centers in Europe, Japan, the Americas and the Asia Pacific region, and has operations headquarters in Qiyu, Japan and kobeta, Italy, with about 62000 employees worldwide.
our mission is to transform the future of mobility through working with customers and partners to create a safer, greener and better-connected world.
联系方式
- 公司地址:地址:span广东省佛山市南海区丹灶镇国家生态工业园区凤凰大道16号