佛山招聘

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Position: Learning Partner
职位： 培训专员
Line of Business: Disney English
产品线： 迪士尼英语
Reports to： Language Learning Director (LLD)
汇报对象： 语言学习总监


Disney English Mission 迪士尼英语目标

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.
我们的目标是结合沉浸式的学习环境、创新型的技术与互动参与型的学习方式，转变孩子的英语学习模式，激发孩子自信地用英文与全世界交流。

Job Purpose 工作责任

- Develop a monthly/weekly sales plan to achieve the course consultant team’s sales objectives

- Daily sales team management including:

o Lead daily sales meetings with team

o Tracking and monitoring of individual course consultants KPI’s including appointments bookings, appointment confirmations, appointment show up (total/ratio), and total enrollments (total/ratio) ensuring that they meet key benchmarks

o Provide daily support to course consultants to carefully plan each appointment and coach through role playing and sharing best practices (“pre-demo”).

o Manage course consultants to ensure that the required follow up occur after the demo consultation (“post-demo”)

o Ensure that all daily lead and sales data is correctly captured in the customer data management system including tasks completed and events scheduled

o Run daily reports on the progress of the team’s across all facets of the buying process to identify best practices and opportunities for improvement

- Be responsible for hitting individual sales/new enrollment targets.

- Reinforce the execution of Counselor Approach sales experiences across course consultant teams

- Actively manage course consultant teams to minimize refunds

- Communicate continuous timely feedback to the Center Manager regarding center sales/new enrollment performance

- Develop weekly/monthly sales reports to the Center Manager

- Support center manager to conduct weekly sales meetings

- Coordinate closely with Center Manager or Assistant Center Manager on course consultant team focus (balance new and renewal focus)

- Encourage best practice sharing within and across center teams

- Support center based and community marketing activities to enroll new learners into Disney English programs.

- Provide leadership to maximize referral-based enrollments

- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.

- 制定每月/每周的销售计划，实现个人以及课程顾问团队的新单销售目标

- 日常销售团队的管理工作，包括：

o 主持日常销售沟通

o 跟踪和监督课程顾问的个人绩效指标，包括预约登记，确认预约，预约到场（总数/比率），总新单数（总数/比率），确保这些满足关键的销售达成基准。

o 给课程顾问提供日常支持，计划每个预约客户，并定期进行角色扮演、分享最好的案例（“试听课预演”）等辅导

o 管理课程顾问，确保顾客咨询试听课之后都有课程顾问跟进（“试听课演示”）

o 确保所有日常的潜在客户和销售数据正确地进入顾客数据管理系统中，包括任务完成情况和活动计划

o 基于整个购买过程，根据团队的日常表现报表跟踪销售进展，确认最好的案例及改进机会

- 完成个人的销售/新单指标

- 在课程顾问团队中加强顾问式销售方法的执行

- 积极管理课程顾问团队，降低退款率

- 及时并持续将中心的销售/新单绩效情况反馈给中心经理

- 制定每周/每月销售报表，并交给中心经理

- 协助中心经理召开每周销售会议

- 密切与中心经理或助理中心经理协调课程顾问的销售重点（平衡新单和续约销售）

- 鼓励在中心团队或跨中心内分享最佳案例

- 协助中心内和社区市场活动，使新学员报名参与迪士尼英语课程

- 领导销售团队最大化推荐报名的学员数

- 以适当的渠道精确及时地汇报有关安全和安保的事件。

Parent Care 家教联系
Learning Partners are responsible for the Parent Care program and play a critical role in the engagement with our parents to improve their child’s experience, learning progress and overall satisfaction.
培训专员负责家校联系项目，在与家长互动以提高他们孩子的体验，学习进展和总体满意度上发挥重要作用
- Establish and maintain Parent Care communication regarding learner’s progress by means of the Trainer/Parent Portal and ongoing communication during performances, phone calls, Parent-Trainer Conferences and Unit Report Cards.
- Place phone calls to parents or face-to-face communication a minimum of twice per term for each learner in order to update parents on their child’s learning progress, communicate center information and updates, answer parents questions and handle concerns.
- Keep diligent records of all parent communication in the Parent Care binder, including learner’s attendance, soft skill development, and general progress notes to discuss with parents.
- Responsible for regularly updating parent/trainer connection website with information on learner’s weekly attendance, progress, assessment results, photos and audio recordings.
- Schedule all Parent-Trainer Conferences, Make Up Classes and Remedial Classes. Provide both oral and written translation as needed during class and throughout the center.
- 通过培训师/家长页面，持续的交流学员成绩，电话，家长-培训师会议和成绩报告卡，学习伙伴建立和保持家校联系交流
- 每学期至少两次与家长电话或面对面交流每个学员的进展，中心信息和情况的更新，回答并解决家长的问题
- 在家长手册里认真记录所有家长的交流记录，包括学员出勤，软技能发展和大致家长交流笔记
- 负责定期在家长/培训师联系网页上更新学员每周的出勤，进展，测评结果，照片和声音记录
- 安排所有的家长-培训师会议，补习班和补课班。如有需要在课上和在中心提供口头和书面的翻译
Business Responsibilities 业务责任
- Through the delivery of guest service excellence and measurable academic results, and support of the sales process, ensure that Center performance goals are met through new learner enrollment and existing learner renewals.
- Understand the center business objectives.
- Participate in or deliver a variety of English Language Learning events as scheduled by the LLD, including but not limited to Demos, Referral Events, Center Events, Make Up Classes, Parent Seminars and New Parent Orientation Meetings.
- Regularly attend and participate in staff meetings and take part in professional development sessions.
- 通过提供优秀的客户服务，可衡量的教学结果并支持销售流程，确保中心达到新单销售和现有客户续约指标
- 理解中心业务目标
- 根据语言学习总监安排，举办一些语言学习的活动，包括但不限于，展示，推荐活动，中心活动，补习班，家长会和新家长培训等
- 定期参加员工会议，参与职业发展会议
Safety and Security 安全和安保
- Participate in regular safety and security training and drills, understand and execute the center’s Emergency Response Plans.
- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.
- Ensure a safe learning environment for all guests in the Language Learning Center and classrooms.
- 参加定期的安全安保培训和演习，理解和执行中心的应急措施计划
- 通过合适渠道及时准确报告任何安全或安保有关的事件
- 确保所有客人在语言学习中心和教室里有一个安全的学习环境
Service and Operational Standards 服务和营运标准
- Together with all center cast members, create an engaging, service-focused environment where the needs of the learners come first.
- Adhere to Disney English operational standards, system compliance, and DE teaching methods.
- Follow the Master Schedule for working hours and teaching hours.
- Work closely with the Sales and Operations Teams on a daily basis to ensure smooth center operation.
- Provide basic child care services to individual children or to groups of up to 8 two-year-olds, 12 three-year-olds, or 15 four to twelve-year-olds.
- 与所有中心演艺人员一起，营造一个互动式的，学院需求为第一位的服务为导向的环境
- 遵守迪士尼英语营运标准，系统执行和迪士尼英语教学方式
- 遵守主时间表中的课程表和工作时间表
- 与销售和营运团队日常紧密合作确保中心顺利营运
- 给每个孩子提供基本的儿童护理或提供给一组8个2岁小孩，或一组12个3岁小孩，或一组15个4-12岁小孩。

Job Qualifications职位资格

？ 4 years minimum sales related work experience with team management experience as a plus.

？ A passion for working with children and their families / caregivers;

？ Strong understanding of parents’ needs for their child in education.

？ College degree or commensurate experience required

？ Basic computer skills including Word, Excel, and PowerPoint.

？ Flexible to work evenings and weekends.

？ Basic spoken and written English

？ 4年以上相关销售工作经验，有团队管理经验者优先考虑

？ 拥有与孩子及其家庭/看护者们一起工作的热情

？ 清楚了解父母对孩子在教育方面的需求

？ 大专或以上学历或相当的工作经验

？ 掌握Word、Excel、PPT等基本电脑技能

？ 具备灵活的工作时间（晚上及周末）

？ 基本英语口语和书写能力

Core Skills 核心能力

？ Strong communication and relationship building skills

？ Ability to effectively work under pressure

？ Can lead and participate effectively in meetings and group discussions.

？ Understanding the value of regular and sustained coaching conversations with employees

？ Commitment to continuous learning

？ Strong team player

？ Being responsible and accountable for execution

？ High personal integrity

？ 较强的沟通及建立关系的技能

？ 能在压力下进行有效率的工作

？ 能有效地领导并参与会议和小组讨论

？ 了解定期和长期与员工谈话的价值

？ 能持续不断的学习

？ 具有较强的团队意识

？ 有责任心并能贯彻执行工作

？ 为人正直

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等***性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.
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