佛山招聘

Required Skills:

REQUIREMENTS:

· Minimum two year technical degree or equivalent experience in mechanical, digital, and electronic technology

· Minimum five years in field engineering positions servicing inkjet equipment or similar

· Exceptional customer management skills, strong commitment to customer satisfaction

· Ability to trouble-shoot electrical and mechanical problems to the component level

· Ability to provide telephone technical support and to effectively communicate (telephone and email) with inkjet service Engineers (Hardware and Applications)

· Microsoft Windows NT and Linux are desirable

· Fluent in Mandarin and English is a must

· Serves as highest level technical support in the field

· Implements regional directives and identify opportunities to reduce on-going warranty costs and service contract costs

· Acquires regional customer and performance data on product, and analyzes data to determine appropriate courses of action

· Identify weakness in service and Training processes; communicate suggestion and recommendations to managers of both Training and service Engineering

· Working with Field service Engineers (FSE) to identify chronic equipment and customer problems and bring to closure and resolutions

· Works with service Engineering to identify the need for product modifications for commercialized products

· Work with training developers to create content for service technical training

· Work with Product Support as escalation focal point for on-going reliability and repair issues

· Manages the service relationship with servicing distributors in APAC.

· Provide periodic on-site trouble-shooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by FSE and/or manager of service Engineering

· Provide detailed technical feedback via a inkjet Trip Report after each customer visit following VUTEk Trip Report guidelines

· Coach, mentor, and develop FSEs

· Provide newly hired FSEs with additional training and development during their initial six months of employment

· Set assignment priorities and objectives for FSE staffs

· Partner with human resources on employee relations issues

· Manage service Parts Inventory

· travel required

埃菲贸易（佛山）有限公司 简介——

埃菲贸易（佛山）有限公司是美国纳斯达克上市高科技企业EFI在国内的独资公司，从事自有品牌CRETAPRINT （快达平）陶瓷喷墨打印机的业务。

EFI（www.efi.com）是在世界领先的以客户为中心的数码科技公司。 EFI屡获殊荣的科技，结合了从创新概念到最终打印产品的科学化流程，为客户提供更高的产品应用性能，从而成本节约和增加生产力。

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