佛山招聘

Responsibilities 职责

Serve as the interface of technical support and quality issue for customer through front-end, with the goal to facilitate resolution of customer issues meanwhile to improve our product and quality. 产品技术支持工程师, 作为前端的接口处理全球范围内客户的技术支持需求和质量问题, 同时促进客户问题的解决以及改善产品及其质量。

1. Cooperate with front-end sales engineers to do a good job in the application and implementation of pre-sales technical solutions and product promotion 配合前端销售工程师做好售前技术方案运用实施和产品推广工作

2. Responsible for assisting customers in on-site work such as product integration, installation and commissioning, and product testing, and provide customers with necessary product training 负责协助客户进行产品集成、安装与调试、及产品测试等现场工作，并对客户进行必要的产品培训

3. Responsible for carrying out industry technology exchange meetings (such as design institutes, party A, end users, etc.) 负责开展行业技术交流会（如设计院、甲方、终端用户等）

4. Support Front-End emergency investigation at end customer site 支持前端在客户现场进行紧急故障分析

5. Solve customer's after-sales problems due to products or technology 解决客户因产品或技术所出现的售后问题

6. Improve technical solutions, product knowledge, samples (books) and other work items 完善技术方案、产品知识、样本（册）等工作事项

7. Be able to adapt to the short-frequency business trip of the project and complete other related tasks assigned by the superior 能适应项目短频出差，完成上级交办的其他相关工作

8. Doing technical communication with China and German R&D team 与中国和德国的研发团队进行技术交流

Requirement 岗位要求

1. Bachelor degree or above in mechanics and electronic engineering 机电工程学士学位或以上学历

2. Must have more than 3 years of experience in the machinery industry with multinational experience 必须具有3年以上的机械行业从业经验并具有跨国经验

3. Must have experience in handling customer issues, product support related field (i.e. customer service, technical support etc.) 必须具有处理客户问题，产品支持相关经历 (如客户服务, 技术支持等)

4. Fluency in English both speaking and writing, with CET-4 or above, and able to communicate independently with headquarter 英语听说读写能力达到CET-4或以上，能够独立与总部进行沟通

5. Experience with robot application and system (preferred) 有工业机器人系统和应用经历（优先）

6. Must possess good communication skills, coordination skills, coordination skills and must be a good team player 必须具备良好的沟通能力，协调能力，协调能力，并且必须是良好的团队合作者

The company focuses on safe human machine collaboration in mass production. It produces safety solutions for Industrial Robots, Cobots and End-of-Arm-Tooling. Its patented product can be mounted simply and directly onto the robot for safe human robot collaboration. It is available for almost any robot and application and the only solution for End-of-Arm-Tooling. The use of products greatly improves safety and security in human-machine collaboration, brings low-cost and efficient operations to customers, improves productivity and simplifies risk analysis, thereby enabling companies to profit.

企业致力于研发用于在大规模生产中提供安全保障的人机协作系统。为工业机器人机械，协作机器人和臂端工具提供安全解决方案。其获专利产品是可简单直接使用安装在机器上的人机保护系统。适用于几乎所有机器人和应用机械，并且是臂端工具的***解决方案。产品的运用为人机协作大大提高了安全保障，为客户带来低成本高效率的运作，提高生产率和简化风险分析，从而使企业获利。

The European Buyers Council, with its headquarters in Stuttgart, Germany, is an innovative connecting public holding organization. In our past 30 years of experience, customers companies range from different industries, such as world-renowned manufacturers, professional department stores chain, European local business organizations such as IHK, German Association for Small & Medium-sized Business (BVMW); and the other European small and medium enterprises that are unique in their area of expertise. Either we build up the dealers’ network for these companies or expand their suppliers’ network, making both business connection more efficient.
欧洲采购商委员会的总部位于德国斯图加特市，是一家提供创新联接业务的公共控股机构。在我们过往30多年的经验里，客户涵盖来自不同行业的企业，如世界知名制造商，知名百货商超连锁，还有欧洲本土的商业组织机构如德国各地工商会，德国联邦中小型企业协会，以及其他在自己的专业邻域中都独树一帜的欧洲中小型企业，我们或是为这些企业建立经销商网络，亦或是拓展其供应商网络，使得供需双方更高效地开展业务往来。