佛山招聘

Key Accountabilities

1. Deliver exceptional customer service via all channels with the goal of ensuring that customer’s product, technical and website help enquiry needs are met while maintaining service level agreements in a professional and courteous manner. 
2. Providing effortless customer experience by proactively recommending changes to product information, literature and chasing other information on stocked products that we do not have. 
3. Key Accountabilities   
4. Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business   
5. Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies. 
6. Comply with all company procedures and policies including H&S. 
7. Work with and support our customer service team to maintain and support customer expectations.  

1. At least 2 years of Technical Delivery or Service delivery experience (in a Technical support or service industry)
2. Experience in component level identification and Test & Measurement equipment
3. Able to troubleshoot and conduct minor repairs
4. Highly committed, meticulous, reliable and well organized
5. Ability to work independently, under pressure and multitask, to reply to many stakeholders
6. Sense of urgency to encourage business from customers
7. Good written  English

欧时商务服务（佛山）有限公司隶属于全球***的电子元件及工业产品分销商之一欧时集团，为其全球共享服务及自动化战略设立的首个共享服务中心。主要负责集团客户服务、财务和库存管理的职能，为集团旗下贸易品牌欧时电子（RS Components）提供销售、客户服务、采购配送、财务处理、数据处理、网页编辑等商务流程外包及共享服务。