佛山招聘

·  Working collaboratively with CoE Team Leaders / Managers in the completion of daily workload(s) 

·  Daily monitoring of resource within team, highlighting any risks and facilitating flex resource as needed to protect service.

·  Regular monitoring of team members processing accuracy; identifying and acting upon and required quality improvement

·  Ensuring the achievement of Service Level Agreements and functional targets through the team

·  Supporting the development of team knowledge on processes to ensure the CoE deliver excellent customer service.

·  Providing team with coaching and feedback based on their performance

·  Maintaining all relevant training materials

Essential:

·  English language, verbal & written.

·  Previous experience in a leadership or coach role in a customer service environment.

·  Intermediate PC Skills, including Microsoft packages.

·  Impactful communication skills; feedback and coaching skills are crucial.

·  Innovate approach to leadership and engagement; displaying inspiring behaviour to encourage and motivate your team.

·  Proven experience working with Continual Improvement Methodology.

·  Ability to measure and monitor the performance of your team; providing feedback on non-compliance or areas of improvement.

Desirable:

·   SAP Experience

·  Change management experience.

·  Knowledge of performance management systems / reports.

·  Additional European languages

欧时商务服务（佛山）有限公司隶属于全球***的电子元件及工业产品分销商之一欧时集团，为其全球共享服务及自动化战略设立的首个共享服务中心。主要负责集团客户服务、财务和库存管理的职能，为集团旗下贸易品牌欧时电子（RS Components）提供销售、客户服务、采购配送、财务处理、数据处理、网页编辑等商务流程外包及共享服务。