佛山招聘

职位描述：
The KPMG Delivery Centre (KDC) is a captive shared service centre which employs a cost-effective, efficient approach to the delivery of front- and back-office support services within KPMG China.

KPMG’s Managed Services will provide an innovative and cost effective solution for the delivery of large scale business process operations, mainly in highly regulated industries. Managed Services is experienced in but not limited to customer services, remediation, complaint handling and claims processing.

The role will be responsible for effective leadership of the China Operations team across multiple client, potentially cross-site engagements to achieve the requisite Managed Services goals and deliver the client business cases.

In addition to leading the onshore Operation, with line responsibility of up to 1,000 FTE, the role will oversee the offshore Operation for assignments where the operating model requires a combined onshore/offshore capability. The Head of China Operations is seen as a role model for excellent engagement and operational and risk management as they will be responsible for creating an integrated, efficient, risk-managed and aligned operating model across the onshore and offshore operations.

The role will be required to collaborate closely with the Head of Operations Support, providing input to/engaging with Capacity Planning, Recruitment, Training and Competence, Incidents, Operational Risk and Management Information activities, due to the operations daily reliance on these deliverables.

Significant client engagement will be required and the China Head of Operations will lead the operational input at the bid stage, participating in bid presentations. Through their technical expertise the role holder will help to shape the client agenda, build client confidence through the mobilisation phase and then regular informal and formal contact during the run (BAU) phase.

The role holder will also contribute to the development of operations strategy for Managed Services, leading programmes of continuous improvement and maintaining external networks so that Managed Services has access to best practice in operations.

The role holder will need familiarity with the Training and Competence and Quality frameworks, both generically for Managed Services and the bespoke requirements for each assignment. Will also design and manage the control framework around regulatory and operational risks.

The role holder will be required to build a firm grasp of the global and China’s firms’ relevant proprietary technology tools to support delivery into the operation, with a focus on process improvement and that as much of the process is automated (and more moves into automation over time) to ensure our services are delivered to a high quality/low cost as possible.

The ability to engage, communicate and inspire the confidence of the operations management teams, together with strong people management skills and experience are therefore essential. As is a demonstrable track record of having successfully led large and complex Operations.

The role will involve influencing across KPMG’s internal functions e.g. Finance, HR and Technology so the ability to proactively build and maintain strong internal strategic networks will be key to the success of the role. In addition, there will be extensive interactions direct with clients so strong communication skills and commercial awareness will be key.

Roles and Responsibilities

- Leading China operations for Managed Services and oversight of offshore operations for cross site engagements
- Working closely with the Bid and Transition Manager to determine operating models and structures for new engagements and working collaboratively on operational elements within business development pitches
- Shaping operations structure for new engagements and determining operations management team to deliver, building core knowledge of team during shaping and set-up activities for hand-over of responsibilities
- Oversight of multiple operations in run ensuring consistency of operations approach being applied across engagements
- Lead, motivate and performance manage all China operation leads for each engagement, building appropriate succession and development plans
- Escalation point for clients on major incidents (client raised) and determining decision points for client escalations in respect of internal incidents
- Design and implement high standard operational risk control frameworks to ensure it meets regulatory standards. Responsible for analysing complex business situations to determine priorities for investment and delivery of continuous improvement
- Work closely with Ops Support team on recruitment and selection requirements during growth and expansion periods/transitions between engagements ensuring skills and resources are optimised
- Work closely with Ops Support team on the Training and Competence framework and delivery across sites
- Work with Head of Ops Support and engage Ops leads to devise strategies and policies for Managed Services
- Oversight of management information produced for operational purposes ensuring fit for purpose and used effectively within Operations across multiple engagements to drive productivity and quality results
- Work closely with Ops Support team on capacity planning, resource forecasting and contingency planning across multiple engagements
- Ensure the effective co-ordination of activity across Operations to enable consistency and utilisation of resources
- Provide support and cover for operations management levels below and upwards within Managed Services

Key Performance Indicators

- Profitability of business by controlling costs, losses and margins
- Adherence to regulatory requirements
- Deliverables in Line with the Ops Score Cards or Plans
- Satisfactory Audit reports
- Robust performance data
- Colleague Engagement & turnover

Skills and Experience

- Min 10 yrs in an operational environment, where at least 5 yrs has been spent at a senior leadership level
- Strong communication and relationship management skills
- Proven ability to work with other functions, including cross-divisional and external suppliers to achieve business objectives
 - Proven ability to work at senior management / executive levels to shape and influence strategic discussions
- Clear vision of Managed Services’ tactical and strategic objectives
- Strong analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business
- Budgeting, forecasting and planning experience in an operational environment
- Awareness of the relevant data protection provisions and other relevant legislation, procedures and processes
- Preferred background in Financial services industry, although not essential, with exposure to remediation and complaint handling
 - Commercial Awareness
- Strong presentation skills
- Strong focus on results-led management
- Contributes and drives continuous improvement or transformation

To apply please enter below website:
https://krb-xjobs.brassring.com/TGWEbHost/jobdetails.aspx?partnerid=30008&siteid=5065&Areq=114916BR

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment.

Personal data collected will be used for recruitment purposes only.

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Overview

KPMG China operates in 25 cities across China, with around 12,000 partners and staff in Beijing, Changsha, Chengdu, Chongqing, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Hefei, Jinan, Nanjing, Ningbo, Qingdao, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Xiamen, Xi’an, Zhengzhou, Hong Kong SAR and Macau SAR.

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 147 countries and territories, and have 219,000 people working in member firms around the world.

The KPMG Delivery Centre (KDC) is a centralised centre of excellence delivering high quality services to KPMG China's audit, tax, advisory and infrastructure functions.

毕马威服务中心简介

毕马威在中国二十五个城市设有办事机构，合伙人及员工约12,000名，分布在北京、长沙、成都、重庆、佛山、福州、广州、海口、杭州、合肥、济南、南京、宁波、青岛、上海、沈阳、深圳、苏州、天津、武汉、厦门、西安、郑州、香港特别行政区和澳门特别行政区。

毕马威是一个由专业服务成员所组成的全球网络。成员所遍布全球147个国家和地区，拥有专业人员219,000名，提供审计、税务和咨询等专业服务。

毕马威服务中心(KDC)作为全国中央卓越中心, 致力于为毕马威中国的审计、税务、咨询的前线与后勤服务团队提供优质服务。