佛山招聘

职位描述：
Responsibilities:
1) Lead team members, foster their professional development and growth, promote teamwork and cooperation with the goal of producing industry best Big Five Results.
2) Create a work environment to drive employee engagement and manage the operational and tactical requirements of the client on a daily basis.
3) Develop a detailed understanding of the P&L for a LOB.
4) Provide leadership and guidance to Team Managers to ensure consistent administration of company policies and standards.
5) Act as an escalation point for employee relations where the Team Manager assesses the need for additional support.
6) Resolve personnel issues in a professional and timely manner and deliver any necessary corrective action. Implement all disciplinary actions in accordance with company policy and ensure consistency.
7) Prepare and deliver annual performance appraisals of direct reports on a regular basis. Manage the appraisal process within the team ensuring reviews are processed on time.
8) Conduct regular team meetings to review team performance, and define and implement any corrective actions needed to meet operational performance. Also, ensure expedient communication of relevant information and offer an open forum for input from the team.
9) Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
10) Complete bi-weekly payroll for direct reports.
11) Participate in cross functional meetings to review information received from operational support functions - Training, HR Quality, Ops Planning etc.- and partner to define action plans that resolve performance issues and continuously improve performance.
12) Implement site and/or line of business best practices and minimize need for client intervention.
13) Drive consistent performance that is repeatable and reliable
14) Evaluate staffing needs, with input from BD and Client, and make adjustments to meet changing requirements.
15) Responsible for contributing to the budget planning process and monthly forecasting updates, including variance explanations.
16) Manage and review operational reports
- Attendance adherence reports
- PFP reporting
- Client scorecard reports
- Metrics management

Requirements:
1) A bachelor or higher degree in Computer Science, MIS, Business, or Hospitality.
2) Knowledge of contact services industry with minimum of 5 years’ experience leading a team that provided exceptional customer/technical/sales support.
3) Ability to build and lead teams to achieve maximum individual and team potential.
4) Ability to display strong verbal and written communication skills and proven ability to sustain effective relations internally and externally across all levels.
5) Prior experience that required managing multiple projects and tasks effectively and efficiently.
6) Knowledge of basic PC applications needed to successfully manage the position.
7) Excellent problem solving and decision making abilities.
8) Ability to work with minimal guidance or supervision in a rapidly changing environment.
9) Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.
10) Self-motivated, with ability to work both independently and within a team environment. 举报 分享

    Concentrix是财富500强SYNNEX Corporation在BPO行业的独立子品牌(纽约证券交易所代码: SNX)，是全球商务服务行业的领军企业。我们通过与客户合作，不断提供端到端客户互动服务，技术创新，数据分析，流程优化，及业务改进。作为全球化商务服务公司，我们通过转变客户体验，合理优化业务前后端及行业流程，确保在每次与客户互动时提供最高价值的服务。 Concentrix是全球客户管理BPO行业排名第二的公司。
    目前，Concentrix在全球6大洲的40多个国家有275个运营中心。我们现有的225,000+员工可以支持70种语言，为世界领先的品牌提供服务。 Concentrix主要为包括银行，医疗，保险，技术，消费电子，零售和电子商务，政府，媒体互动，运输，旅游和汽车行业提供专业服务。未来，我们将持续加大在数字化，数据分析以及全渠道领域的投资来帮助我们的客户获得更大的成功。
    目前，Concentrix大中华区拥有大连，佛山，北京，上海，深圳，苏州，贵阳，西安， 香港9个运营、开发与销售中心，为多个国家和地区的客户提供涵盖客户关系管理，网页定制业务，数字媒体的内容设计和制作，银行后台服务业务等服务。