佛山招聘

职位描述：
General Description:
?Be responsible for accepting calls (primarily via the telephone, and including other contact modes like email, fax, etc.) and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for both customers and the network. Maintain good relationship with the clients.
?Also responsible for monitoring the SOP or company policy is implemented properly.

Specific Accountabilities:
?Accept and register bookings for services.
?Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question.
?Assist customer obtain information as required and provide customer with accurate information and operation guideline.
?Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence.
?Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands.
?Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.
?High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies.
?Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure.

Skills Required:
?Typing skills (at least 30 wpm preferable)
?Computer application skill, e.g. MS-Office Software
?Good command of written and oral Mandarin & English.

Experience and Qualifications:
?Junior College diploma or equivalent.
?Minimum 2-3 years experience in forwarding company & in the field of customer service 举报 分享

在全球国际货运，你将作为全球物流服务网络中连接世界的一员。我们的网络让你塑造你的事业, 鼓励你做出贡献和真正地发挥个人特长。全球国际货运在全球有员工逾76,000名，我们拥有多元化的团队和欢迎不同背景、不同想法和不同技能的人才加入我们。与我们成为一个团队，共同前进。

如欲查询更多全球国际货运的资料，请浏览：******************/cn

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To know more about us, please visit *************************/cn