客户服务代表
艾康生物技术（杭州）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2012-09-10
- 工作地点：杭州
- 招聘人数：2
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：高级业务跟单 业务跟单
职位描述
岗位职责：
1.订单管理：根据订单操作流程，制订，下发，并跟踪订单至出货整个流程，对过程中出现的各种情况及时与客户及相关部门进行沟通并妥善解决。
2.销售支持：根据销售和市场的需求，给客户发样；密切注视客户付款状况，与销售合作催收过期款项。
3.客户维护：收集和管理客户信息，并传递至相关部门；处理客户投诉，为客户提供更优质的服务。对客户来访日程，会议进行安排。
4.OEM：与R&D/PDT/PMT/GSMC等部门协调，帮助客户完成特殊要求产品的生产，或自有品牌的外包装生产。
5.报告提供：收集所需各类信息，制作月度、季度等销售报告，为销售战略和市场导向的制定和调整提供重要资料。
6.对ACONLABS的FEDEX 发运。
岗位要求：
1.国际贸易、英语专业本科及以上学历；
2.具备良好的英语听说读写能力；
3.有三至五年相关工作经验，熟悉进出口贸易的相关条款，对信用证有所了解。
公司介绍
艾康生物技术（杭州）有限公司是旅美留学博士创办的外商独资生物诊断公司，公司成立于1995年，现已通过中国GMP、欧洲CE、ISO13485三大国际权威认证和美国FDA注册，生产管理严格按照国际质量管理体系运行，保证了产品的高质量。
艾康依托中美两地人才技术优势，在生物诊断领域已形成完善的研发、生产和销售的产业化体系，为公司的可持续发展提供了强大的动力。
艾康产品覆盖体外诊断试剂、医疗器械、医疗电子三大产业，以高科技产品服务客户为中心，整合生物技术（BT）和电子信息技术（IT），通过研制快速、准确、方便的临床检测产品来促进对疾病的诊断，致力于为用户提供更方便、更丰富的床边诊断产品。公司已成功开发了艾科系列血糖仪、尿液分析仪、干式生化分析仪、血红蛋白分析仪、血脂分析仪等医疗器械及相应检测试剂、PCR检测试剂、酶联免疫检测试剂、胶体金检测试剂等100多种快速诊断产品，获得61项美国FDA文号、4项中国SFDA新药证书、72项中国SFDA医疗器械证书，131个产品的365个型号获得欧洲CE认证，产品畅销世界130多个国家和地区，成为全球***的生物诊断产品产业化基地之一。
艾康自成立以来，深谙人才是公司发展的***资源，一直实践着“用事业成就人才，用人才发展事业”的先进的人才理念，致力于打造企业吸引和发展人才的竞争优势。拥有一支朝气蓬勃，积极向上，勤奋务实，开拓创新的人才队伍！
公司的飞速发展、合理的经营管理制度、公平的人才选拔机制、良好的培训体系、优厚的薪酬及完善的福利为员工提供了广阔的发展空间！
About Acon
ACON Biotech (Hangzhou) Co., Ltd is a hi-tech enterprise founded by Doctors of top American university at 1995. It is a global leader for IVD (In vitro Diagnostic) products, and unique in China holding GMP, CE, ISO13485 certificates. ACON is also a US FDA registered company of rapid diagnostic and healthcare products. It has been inspected by US FDA and found compliant to cGMP/QSR requirements.
ACON provides a broad range of high quality and competitively priced rapid diagnostic and healthcare products. ACON leads the way in making point of care medical diagnostics more affordable to people all around the world, and the ACON name is well known in over 130 countries.
Product Focus
ACON current product lines include Diabetes Care, Clinical Chemistry including Urinalysis Strips, Urine Analyzer, Dry Chemistry Analyzer, Immunoassay EIA/ELISA and Molecule Biology PCR more than 100 products for the Word Wide Market. ACON products have gained 59 US FDA 510(k) clear letters, 4 SFDA Drug Registration Certificates, 56 SFDA Medical Device Registration Certificates and 88 Products with 188 types CE Certificates. Hundreds of millions of products are produced each year to supply the worldwide distribution network, supplying hospitals, clinical laboratories, physicians' offices, blood banks, home users, and others.
In addition to the ACON brand, we excel in specialized custom design and contract manufacturing and utilize advanced engineering and design techniques to meet the unique specifications of customers in today's global healthcare markets. Our dedication to providing innovative solutions with the highest quality standards ensures that ACON meets its customers' diverse requirement.
Management
ACON Management Team has extensive experience in research and development, quality assurance, regulatory compliance, manufacturing, and marketing for major diagnostic companies. This gives us a unique advantage in understanding the issues and concerns our distributors and partners face in today's healthcare environment, trying to keep costs in line with pricing demands and profitability requirements.
Human resource
Since its inception, ACON well recognize importance of talents to company development. Being devoted become Best Employer with credo of ‘career build talent, talent stimulate career’, ACON decides to continue its strong competitiveness by talent development.
ACON ensures employees capacious space of development including advanced management, performance based promotion, excellent training and competitive salary system.
VISION：Determined to become a world class multinational corporation for global healthcare products and service.
MISSION：ACON is the unique solution for global healthcare.
艾康依托中美两地人才技术优势，在生物诊断领域已形成完善的研发、生产和销售的产业化体系，为公司的可持续发展提供了强大的动力。
艾康产品覆盖体外诊断试剂、医疗器械、医疗电子三大产业，以高科技产品服务客户为中心，整合生物技术（BT）和电子信息技术（IT），通过研制快速、准确、方便的临床检测产品来促进对疾病的诊断，致力于为用户提供更方便、更丰富的床边诊断产品。公司已成功开发了艾科系列血糖仪、尿液分析仪、干式生化分析仪、血红蛋白分析仪、血脂分析仪等医疗器械及相应检测试剂、PCR检测试剂、酶联免疫检测试剂、胶体金检测试剂等100多种快速诊断产品，获得61项美国FDA文号、4项中国SFDA新药证书、72项中国SFDA医疗器械证书，131个产品的365个型号获得欧洲CE认证，产品畅销世界130多个国家和地区，成为全球***的生物诊断产品产业化基地之一。
艾康自成立以来，深谙人才是公司发展的***资源，一直实践着“用事业成就人才，用人才发展事业”的先进的人才理念，致力于打造企业吸引和发展人才的竞争优势。拥有一支朝气蓬勃，积极向上，勤奋务实，开拓创新的人才队伍！
公司的飞速发展、合理的经营管理制度、公平的人才选拔机制、良好的培训体系、优厚的薪酬及完善的福利为员工提供了广阔的发展空间！
About Acon
ACON Biotech (Hangzhou) Co., Ltd is a hi-tech enterprise founded by Doctors of top American university at 1995. It is a global leader for IVD (In vitro Diagnostic) products, and unique in China holding GMP, CE, ISO13485 certificates. ACON is also a US FDA registered company of rapid diagnostic and healthcare products. It has been inspected by US FDA and found compliant to cGMP/QSR requirements.
ACON provides a broad range of high quality and competitively priced rapid diagnostic and healthcare products. ACON leads the way in making point of care medical diagnostics more affordable to people all around the world, and the ACON name is well known in over 130 countries.
Product Focus
ACON current product lines include Diabetes Care, Clinical Chemistry including Urinalysis Strips, Urine Analyzer, Dry Chemistry Analyzer, Immunoassay EIA/ELISA and Molecule Biology PCR more than 100 products for the Word Wide Market. ACON products have gained 59 US FDA 510(k) clear letters, 4 SFDA Drug Registration Certificates, 56 SFDA Medical Device Registration Certificates and 88 Products with 188 types CE Certificates. Hundreds of millions of products are produced each year to supply the worldwide distribution network, supplying hospitals, clinical laboratories, physicians' offices, blood banks, home users, and others.
In addition to the ACON brand, we excel in specialized custom design and contract manufacturing and utilize advanced engineering and design techniques to meet the unique specifications of customers in today's global healthcare markets. Our dedication to providing innovative solutions with the highest quality standards ensures that ACON meets its customers' diverse requirement.
Management
ACON Management Team has extensive experience in research and development, quality assurance, regulatory compliance, manufacturing, and marketing for major diagnostic companies. This gives us a unique advantage in understanding the issues and concerns our distributors and partners face in today's healthcare environment, trying to keep costs in line with pricing demands and profitability requirements.
Human resource
Since its inception, ACON well recognize importance of talents to company development. Being devoted become Best Employer with credo of ‘career build talent, talent stimulate career’, ACON decides to continue its strong competitiveness by talent development.
ACON ensures employees capacious space of development including advanced management, performance based promotion, excellent training and competitive salary system.
VISION：Determined to become a world class multinational corporation for global healthcare products and service.
MISSION：ACON is the unique solution for global healthcare.
联系方式
- 公司地址：杭州市西湖区振中路210号艾成科技园 (邮编：310023)
- 电话：15189703011