大庆招聘

Job Purpose

Be responsible for service call enquiries from customers, co-ordination of service work and delivery of orders that does not require installation. Support the Project team in processing service orders for Service Point Program.

Key Roles and Responsibilities

Handle all service calls from clients and arrange service work to be carried out promptly.

2. Maintain a service work file/report and monitor progress of service work.

3. Upon receipt of Punch List sent by the Project team, enter CAR orders along with all supporting documents required by the CAR SOP guidelines.

4. Process all service works and parts claimed for repair during the warranty period.

5. Track the status of CAR orders, bring the CAR to an early closure, and notify the customers of resolution.

6. Initiate Customer Satisfaction Survey on project works through email correspondences with the customers.

7. Consolidate and schedule all service works to be on the same day, whenever possible, to reduce service cost.

8. Ensure all paperwork such as Delivery Orders, Project Handover Forms and Work Orders are complete with customer’s sign-off to facilitate the billing and payment process.

9. Update, prepare and submit Monthly Sales Quality Metrics Reports to Quality Department.

10. Process quotations and confirmed service orders transacted through the Harmony Program.

11. Ensure all Harmony Program works are promptly attended to for billing to the customers.

Business Expertise

Basic understanding of how other departments contribute to overall business.

No competitor or industry knowledge required.

Job Requirements and Qualifications

· Diploma

· Ability to work independently and a team player

Competencies

· Accountability

· Assertiveness & Courage

· Collaboration

· Conflict Management

· Developing People

· Influence & Persuasion

· Integrity & Ethics

· Knowing the Business

· Problem Solving

· Written Communication

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

作为亚洲领先的招聘整体解决方案提供商，科锐国际人力资源有限公司成立于1996年，目前在大中华地区拥有12个直属分公司及34个重点城市分支机构，超过900名专业招聘人员。科锐国际致力于在17个细分行业与领域中为客户提供最优质的服务，以满足客户在所有层次的招聘需求。科锐国际的客户80%来自世界知名集团，20%来自国内上市公司、快速成长性企业及非赢利组织。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过万人，中高级专业职位及管理职位超过4500个。