技术支持专员（外派）
艾康生物技术（杭州）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2012-09-07
- 工作地点：广州
- 招聘人数：4
- 工作经验：应届毕业生
- 学历要求：中专
- 职位类别：售前/售后技术支持工程师
职位描述
岗位职责：
1. 通过电话、传真、邮件等渠道，接受客户投诉，向研发及质量部门反馈，组织问题分析、明确责任主体、跟踪技术鉴定推动投诉处理，向客户反馈结果并定期回访。
2. 根据客户需要，通过电话或邮件指导终端客户正确使用产品、解决常见问题、介绍相关医学常识，并收集整理客户反馈信息，充实知识库。
3. 根据投诉总结与市场反馈，向技术部门提出产品改进意见，协调拟定改进方案，跟踪改进进程，及时向一线销售通报改进结果。
4. 根据客户要求，结合公司产品订制政策，接收特殊订单，进行BOM搭配，或按 CNR流程协调研发、生产、PDT、标签、仓库等部门完成特殊订制。
5. 根据产品推广与上市计划，以及部门各岗位培训需求，编制培训计划并协调研发、技术等相关部门资源，组织实施。
6. 配合销售代表对处于咨询或试用阶段的意向客户进行跟进，促进销售达成。
7. 配合区域销售团队维护已有客户服务需求，并协助区域经销商进行潜在客户的开发。
8. 完成上级临时交办的任务。
岗位要求：
1.中专以上学历，临床医学、检验学、医学工程、生物学等专业
2.良好的沟通能力，吃苦耐劳，能适应长期出差；
1. 通过电话、传真、邮件等渠道，接受客户投诉，向研发及质量部门反馈，组织问题分析、明确责任主体、跟踪技术鉴定推动投诉处理，向客户反馈结果并定期回访。
2. 根据客户需要，通过电话或邮件指导终端客户正确使用产品、解决常见问题、介绍相关医学常识，并收集整理客户反馈信息，充实知识库。
3. 根据投诉总结与市场反馈，向技术部门提出产品改进意见，协调拟定改进方案，跟踪改进进程，及时向一线销售通报改进结果。
4. 根据客户要求，结合公司产品订制政策，接收特殊订单，进行BOM搭配，或按 CNR流程协调研发、生产、PDT、标签、仓库等部门完成特殊订制。
5. 根据产品推广与上市计划，以及部门各岗位培训需求，编制培训计划并协调研发、技术等相关部门资源，组织实施。
6. 配合销售代表对处于咨询或试用阶段的意向客户进行跟进，促进销售达成。
7. 配合区域销售团队维护已有客户服务需求，并协助区域经销商进行潜在客户的开发。
8. 完成上级临时交办的任务。
岗位要求：
1.中专以上学历，临床医学、检验学、医学工程、生物学等专业
2.良好的沟通能力，吃苦耐劳，能适应长期出差；
公司介绍
艾康生物技术（杭州）有限公司是旅美留学博士创办的外商独资生物诊断公司，公司成立于1995年，现已通过中国GMP、欧洲CE、ISO13485三大国际权威认证和美国FDA注册，生产管理严格按照国际质量管理体系运行，保证了产品的高质量。
艾康依托中美两地人才技术优势，在生物诊断领域已形成完善的研发、生产和销售的产业化体系，为公司的可持续发展提供了强大的动力。
艾康产品覆盖体外诊断试剂、医疗器械、医疗电子三大产业，以高科技产品服务客户为中心，整合生物技术（BT）和电子信息技术（IT），通过研制快速、准确、方便的临床检测产品来促进对疾病的诊断，致力于为用户提供更方便、更丰富的床边诊断产品。公司已成功开发了艾科系列血糖仪、尿液分析仪、干式生化分析仪、血红蛋白分析仪、血脂分析仪等医疗器械及相应检测试剂、PCR检测试剂、酶联免疫检测试剂、胶体金检测试剂等100多种快速诊断产品，获得61项美国FDA文号、4项中国SFDA新药证书、72项中国SFDA医疗器械证书，131个产品的365个型号获得欧洲CE认证，产品畅销世界130多个国家和地区，成为全球***的生物诊断产品产业化基地之一。
艾康自成立以来，深谙人才是公司发展的***资源，一直实践着“用事业成就人才，用人才发展事业”的先进的人才理念，致力于打造企业吸引和发展人才的竞争优势。拥有一支朝气蓬勃，积极向上，勤奋务实，开拓创新的人才队伍！
公司的飞速发展、合理的经营管理制度、公平的人才选拔机制、良好的培训体系、优厚的薪酬及完善的福利为员工提供了广阔的发展空间！
About Acon
ACON Biotech (Hangzhou) Co., Ltd is a hi-tech enterprise founded by Doctors of top American university at 1995. It is a global leader for IVD (In vitro Diagnostic) products, and unique in China holding GMP, CE, ISO13485 certificates. ACON is also a US FDA registered company of rapid diagnostic and healthcare products. It has been inspected by US FDA and found compliant to cGMP/QSR requirements.
ACON provides a broad range of high quality and competitively priced rapid diagnostic and healthcare products. ACON leads the way in making point of care medical diagnostics more affordable to people all around the world, and the ACON name is well known in over 130 countries.
Product Focus
ACON current product lines include Diabetes Care, Clinical Chemistry including Urinalysis Strips, Urine Analyzer, Dry Chemistry Analyzer, Immunoassay EIA/ELISA and Molecule Biology PCR more than 100 products for the Word Wide Market. ACON products have gained 59 US FDA 510(k) clear letters, 4 SFDA Drug Registration Certificates, 56 SFDA Medical Device Registration Certificates and 88 Products with 188 types CE Certificates. Hundreds of millions of products are produced each year to supply the worldwide distribution network, supplying hospitals, clinical laboratories, physicians' offices, blood banks, home users, and others.
In addition to the ACON brand, we excel in specialized custom design and contract manufacturing and utilize advanced engineering and design techniques to meet the unique specifications of customers in today's global healthcare markets. Our dedication to providing innovative solutions with the highest quality standards ensures that ACON meets its customers' diverse requirement.
Management
ACON Management Team has extensive experience in research and development, quality assurance, regulatory compliance, manufacturing, and marketing for major diagnostic companies. This gives us a unique advantage in understanding the issues and concerns our distributors and partners face in today's healthcare environment, trying to keep costs in line with pricing demands and profitability requirements.
Human resource
Since its inception, ACON well recognize importance of talents to company development. Being devoted become Best Employer with credo of ‘career build talent, talent stimulate career’, ACON decides to continue its strong competitiveness by talent development.
ACON ensures employees capacious space of development including advanced management, performance based promotion, excellent training and competitive salary system.
VISION：Determined to become a world class multinational corporation for global healthcare products and service.
MISSION：ACON is the unique solution for global healthcare.
艾康依托中美两地人才技术优势，在生物诊断领域已形成完善的研发、生产和销售的产业化体系，为公司的可持续发展提供了强大的动力。
艾康产品覆盖体外诊断试剂、医疗器械、医疗电子三大产业，以高科技产品服务客户为中心，整合生物技术（BT）和电子信息技术（IT），通过研制快速、准确、方便的临床检测产品来促进对疾病的诊断，致力于为用户提供更方便、更丰富的床边诊断产品。公司已成功开发了艾科系列血糖仪、尿液分析仪、干式生化分析仪、血红蛋白分析仪、血脂分析仪等医疗器械及相应检测试剂、PCR检测试剂、酶联免疫检测试剂、胶体金检测试剂等100多种快速诊断产品，获得61项美国FDA文号、4项中国SFDA新药证书、72项中国SFDA医疗器械证书，131个产品的365个型号获得欧洲CE认证，产品畅销世界130多个国家和地区，成为全球***的生物诊断产品产业化基地之一。
艾康自成立以来，深谙人才是公司发展的***资源，一直实践着“用事业成就人才，用人才发展事业”的先进的人才理念，致力于打造企业吸引和发展人才的竞争优势。拥有一支朝气蓬勃，积极向上，勤奋务实，开拓创新的人才队伍！
公司的飞速发展、合理的经营管理制度、公平的人才选拔机制、良好的培训体系、优厚的薪酬及完善的福利为员工提供了广阔的发展空间！
About Acon
ACON Biotech (Hangzhou) Co., Ltd is a hi-tech enterprise founded by Doctors of top American university at 1995. It is a global leader for IVD (In vitro Diagnostic) products, and unique in China holding GMP, CE, ISO13485 certificates. ACON is also a US FDA registered company of rapid diagnostic and healthcare products. It has been inspected by US FDA and found compliant to cGMP/QSR requirements.
ACON provides a broad range of high quality and competitively priced rapid diagnostic and healthcare products. ACON leads the way in making point of care medical diagnostics more affordable to people all around the world, and the ACON name is well known in over 130 countries.
Product Focus
ACON current product lines include Diabetes Care, Clinical Chemistry including Urinalysis Strips, Urine Analyzer, Dry Chemistry Analyzer, Immunoassay EIA/ELISA and Molecule Biology PCR more than 100 products for the Word Wide Market. ACON products have gained 59 US FDA 510(k) clear letters, 4 SFDA Drug Registration Certificates, 56 SFDA Medical Device Registration Certificates and 88 Products with 188 types CE Certificates. Hundreds of millions of products are produced each year to supply the worldwide distribution network, supplying hospitals, clinical laboratories, physicians' offices, blood banks, home users, and others.
In addition to the ACON brand, we excel in specialized custom design and contract manufacturing and utilize advanced engineering and design techniques to meet the unique specifications of customers in today's global healthcare markets. Our dedication to providing innovative solutions with the highest quality standards ensures that ACON meets its customers' diverse requirement.
Management
ACON Management Team has extensive experience in research and development, quality assurance, regulatory compliance, manufacturing, and marketing for major diagnostic companies. This gives us a unique advantage in understanding the issues and concerns our distributors and partners face in today's healthcare environment, trying to keep costs in line with pricing demands and profitability requirements.
Human resource
Since its inception, ACON well recognize importance of talents to company development. Being devoted become Best Employer with credo of ‘career build talent, talent stimulate career’, ACON decides to continue its strong competitiveness by talent development.
ACON ensures employees capacious space of development including advanced management, performance based promotion, excellent training and competitive salary system.
VISION：Determined to become a world class multinational corporation for global healthcare products and service.
MISSION：ACON is the unique solution for global healthcare.
联系方式
- 公司地址：杭州市西湖区振中路210号艾成科技园 (邮编：310023)
- 电话：15189703011