大庆招聘

1. Customer satisfaction
Set up CSI annual target per dealer
Review dealer service process with dealer and identify weak areas for improvement;
Visit all dealers within assigned area and follow up with process improvement action plan on regular basis
Assess dealer's service manager qualification and performance when a replacement occurs;
Coordinate and support major customer complaints handling at dealer level.
Service provider support on RSA operational liaison of special vehicle mobility authorization;


2. Dealer aftersales business development
Drives and develop dealer aftersales parts business;
Optimize dealer operative business of workshop efficiency, dealer customer care strategy and competence development;
Enforce Volvo car dealer standards, support/investigate warranty/ technical issues via regular visits to service centre;
Dealer management in respect to processes in Service, Parts & Warranty including Body & Paint;
Ensure proper implementation and achievement of brand's seasonal activities target at Dealer level.


3. Dealer performance measurement
Monitor, drive and follow up dealers' performance level in non-business annual targets;
Perform on-site support/audit at dealer level on regular basis;
Organize regular dealer conference within assigned area;
Monitor and approve dealer incentives according to policies.


4. Appointment of new Dealers
Assess Aftersales suitability and readiness of a prospective new Dealer to become a Volvo authorized repairer;
Plan Aftersales facilities and infrastructure during new dealer preparation stage;
Offer advice in planning stage of new Dealerships or the renovation of existing sites.

5-year automotive dealer management or relevant experience in premium segment;
College degree in automotive engineering or business-related major;
CET-6/TEM 4 or quivalent oral and written English level;
Professional appearance and personality to deal directly with dealers and be a representative for the brand to customers if necessary;
Self-motivated and committed to the compliance with corporate integrity;
Expert in customer service process and customer satisfaction;
Extensive understanding of automotive franchising daily business;
Team player and be able to work under pressure with high travel frequency;
Proficient with Microsoft office & other common computer applications;
Good knowledge level of Volvo on commercial/technical systems is a strong plus.

       沃尔沃汽车集团拥有22,000余名来自全球各地的员工，“友好和尊重”的企业文化把我们紧紧团结在一起。为了将沃尔沃打造成为全世界最具进取精神、最受人热爱的豪华汽车品牌，我们将“人”视为组织发展的核心。正是这些拥有专业技能、敬业奉献的员工才能成就沃尔沃汽车的宏图伟业。为了实现这一宏伟的目标，我们热情期待更多富有激情、充满活力、具备商业意识和创新动力的人才加入。

    在沃尔沃汽车，我们充分尊重员工的个性差异。作为跨国企业，我们将为你提供与来自不同国家和地区的同事共事的机会，我们还将根据员工的实际情况提供良好的职业发展机会。我们相信，人才的力量会为你充分发挥潜能创造无限的条件。如果你也有同样的梦想，那就请立即加入我们吧！与我们共同携手设计打造下一代安全、环保、智能的豪华汽车！