大庆招聘

Key Accountabilities:
1.Deal with any issues on process execution and system usage
` Resolve “How-to” queries and issues due to user knowledge on how to execute process steps and how to use of the related IT system in undertaking process activities
` For queries relating to system issues that he/she cannot resolve, the Key User should refer to available documentation and reference material to assist with how to use the system
` The Key User will log relevant incidents with the IT Service Desk after verifying this in not a “How-to” and to provide enough detail on the issue, scope, extent of business impact to support effective resolution of the IT issue.
2.Assist in resolution of IT problems
` The Key User will work with the relevant IT Team (L2) to help specify the problem with the IT system
` The Key User will assist in the testing of IT solutions to resolve problems and will help to confirm resolution of relevant IT Incidents within his/her scope of responsibility
` For Urgent incidents with IT Systems the Key User will help clarify impact and scope of the incident - working closely with the IT Team (L2 & MCO)
` For persistent problems the Key User will work with the IT Team (L2) in problem investigation as required to ensure effective operation of the system in his/her process area
3.Changes to IT Systems
` The Key User will support Process Champion in CAB meetings to gain necessary support and approval for system changes and help to specify these changes
` Ensure that detailed requirements for Change Requests are detailed in necessary Functional Specification
` For changes made to IT systems in the his/her area of responsibility the Key User will need to conduct User Acceptance Testing (UAT) in order to validate the solution meets requirements of the business and ensure timeliness of signoff
` If the changes are locally specific , the Key User will ensure that required local process documentation is updated
4.Manage impact of system changes through regression testing
` For any significant changes made to IT System introduced at global/regional level or for other countries, the Key User needs to ensure that these changes do not impact the normal operation of the system in his/her area of responsibility by undertaking Regression Testing on the system. This involves aligning with testing schedules and ensuring regression testing results are shared and logging any issues encountered in testing with L2 IT Team
` The Key User must ensure that within the scope of his/her responsibilities that Regression testing Scenarios are kept updated so that appropriate level of testing is conducted
5.Business Continuity / Contingency Plan
` In the event of a major incident on the IT Systems, the key user will work with the Process champion in putting in place business contingency plans
` The key user will assist in the testing of these business contingency plans and assist in testing IT Disaster Recovery plans within scope of his/her responsibility area
6.Maintain users skill and knowledge
` The key user will provide On -Boarding training for any newcomer to his/ her area (new employee or transfer)
` Where required the Key user will undertake refresher training to existing users to improve their level of skill and knowledge
` The key user will be required to maintain any local specific material for local process to support end user training
7.Master role maintenance
· The key user will assist on the master role defining, T-code and plant mapping etc.
· The key user will help on the end user master role assignment, and master role & ID review on regular basis

Requirements:
1.Business process understanding
2.Problem solving skill – quickly identify the issues;
3.Communication skill – be able to communicate with end user and also IT Teams
4.Good ability to communicate in English
5.High proficiency in using related systems – SAP IM, SD & WM modules and handling daily business operations within scope of responsibilities

如果您想了解更多的职位信息，请登陆我们的官方网站http://www.unilever.com.cn/ourcompany/careers/Recruit/positioninfor.asp
如果您在职位申请方面有任何疑问，或者您想了解相关职位的更多信息，您可以拨打联合利华人力资源服务热线：

中国网通：10 800 85 21491
中国电信：10 800 15 21491
香港地区：800 96 2023

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